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six sigma

How Six Sigma Can Improve Your Customer Service

30 Mar 2021
Six Sigma is a methodology that has brought significant improvements to many companies in a variety of sectors. And it looks like we’re barely scratching the surface of what’s possible when Six Sigma is applied correctly. Customer service is an area that’s notoriously difficult...
root cause analysis

Follow These Steps to Conduct a Root Cause Analysis

19 Jan 2021
When coming up with a standardized approach to continuous process improvement, root cause analysis is a critical component. It seeks to identify the problem, its source and then fix it once and for all so it never pops up again. Ultimately, this improves the quality of the...

4 Six Sigma Use Cases In a Restaurant

15 Dec 2020
Six Sigma provides benefits no matter which industry it is being used, even if it is the foodservice industry. This is particularly true for restaurants. But how exactly can a restaurant use Six Sigma to its benefit? Here are four use cases that can help paint the picture. 1....
voice of customer voc

Six Sigma’s Voice of Customer (VOC)

23 Sep 2019
Believe it or not, good customer service has changed through the years. Today’s customer is not naive; in fact, today’s customer is very savvy and knows exactly what they want in a product or service — right down to a fair price.  Voice of Customer, or VOC, is how you will...