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voice of customer

VOC and Great Customer Service is a Winning Combination

We’ve seen it time and time again; a new business opens up, and by the way everything appears, the quality of their product or service seems to be top notch. But after awhile, they go out of business. So what happened? VOC: One of the Greatest Six Sigma Tools Voice of the...
voc customer service complaints

VOC: Understanding Customer Complaints

When customer complaints are heard, everything gets better. In the world of Six Sigma this can be viewed as VOC, Voice of the Customer. This is gold because the customer isn’t mincing words; they are giving you valuable information. One of the most important elements of Six Sigma...
freelance voice of the customer tool six sigma

Voice of the Customer (VOC) for the Freelancer

We are going to change things up a bit today, and speak to the freelance professional on Six Sigma’s Voice of the Customer (VOC) tool and providing excellent customer service. If you’re a freelancer, your client is the person who gives you projects. Whether you’re a virtual...
Today we look at how to reduce your customer complaints using Six Sigma wisdom. Don't let your customers down! Use Six Sigma instead!

How to Use Six Sigma to Reduce Customer Complaints

Businesses deal with all sorts of concerns, such as scheduling, costs, resources, and customer satisfaction. That’s a lot of plates to spin, and if you don’t get it right, some are bound to slip. That’s where Six Sigma comes in. Six Sigma is a process improvement methodology with...