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The Importance of Communication in Six Sigma

communication in six sigma

Six Sigma is a highly beneficial methodology for businesses and companies in any industry worldwide. Its purpose is to make a firm more successful by improving productivity and eliminating problems and defects. Although it has many benefits, a company has to have great communication to establish Six Sigma as a culture or strategy. In such a culture, everyone needs to be active and engaged in the processes and success of the company.

Quality and Quantity

Six Sigma requires high quality and quantity communication between employees. To do that, organizations need to fix their issues related to transmitting messages and reports between employee and their managers. Often, workers are overburdened with many e-mail messages, reports, and proposals that lack a key point. This makes it hard for workers to communicate and perform since critical information gets buried under thousands of files.

Implementing Six Sigma will only add more problems to a firm without fixing the communication problems. A company needs to fix those problems first and then implement Six Sigma to highlight the key points. This enables workers to understand and access the information easier and perform and communicate better. 

Companies can adopt communication skills training and protocols to help employees explain and transmit their ideas more efficiently. This training can enable employees to create plans and solutions rather than problems for other employees.

Customer Service 

Identifying the needs and goals of the customers can enable companies to increase their revenues and improve the quality of their products and services. Understanding and identifying them requires good communication between the company and the customer. This way, employees need good communication skills to obtain the information desired from the customer and transmit it further to others at the firm.

A sales team needs to have good communication skills to describe the features and advantages of a certain product or service as well as possible. Doing this can help companies attract more customers. 

Data-Driven Charts and Analysis

Unlike other quality testing initiatives, Six Sigma relies on statistics and mathematics to track progress and improve the processes of a firm. Six Sigma helps companies avoid speculations and useless conversation as everything is data-driven. People who use Six Sigma create graphs and charts to pinpoint problems and illustrate how to solve them. 

Teams need good communication skills to transmit the information well and explain how to implement the solution. This way, everyone aligns with the company’s goal and knows exactly what to do in each situation.

Communication skills training is important in using Six Sigma, as only then can every employee improve themselves and the organization simultaneously. 

For more information on our Lean Six Sigma training classes and services, please visit


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