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six sigma improvement

The DMAIC Process Is Improvement at Its Finest

When a business owner decides to implement Six Sigma into the company culture, he or she wants to reap the benefits of Six Sigma. Let’s review the benefits of Six Sigma regarding business practices and processes. A vast improvement of the inner workings of a company will create a...
voice of customer

INFOGRAPHIC: Steps in the Voice of Customer (VOC)

The smart business owner never gets complacent and keeps an eye on what his or her customers consider important in the product or service. There are many ways to get the information you need. This infographic below will give you a visual of the different ways to obtain this...
teamwork six sigma

Six Sigma Is Another Way of Saying Teamwork

Success in business is built on the foundation of a team mindset, even if you are self-employed and it is just you. You have other people you rely on — whether it is your IT guy or your operations manager, these people are all part of your team.  Six Sigma requires teamwork and...
cigna behavioral health six sigma

The Cigna Health Insurance Story Starring Six Sigma

The story begins with Cigna wanting to better help their clients who had more complex medical issues. So initially, Cigna Behavioral Health developed an Intensive Case Management program (ICM), with its purpose to eliminate or at the very least reduce the readmission rate. The...