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You, As Voice of Customer

Six Sigma advocates pride themselves on making the customer happy by providing the absolute best product and customer service. They go out of their way to find out exactly what is important to their customers. The Voice of Customer (VOC) is one method to gather this important...

Kaizen Cycle Use for Eliminating a Habit

Just about everyone needs to improve some aspect of their life. Most of us have a habit that wastes valuable time. So let’s see how using Kaizen’s cycle for continuous improvement can help us eliminate that awful habit so we can gain more productive time into our day.  Since we...

Voice of Customer as It Pertains to Company Employees

Businesses rely on customers to stay in business. Since there are ample establishments that either sell the same product or offer the same service, exceptional customer service should be front and center.  It is easy to run a business when everything flows smoothly, but true...

7 Wastes of Lean Six Sigma

Every business has deadlines to meet, so in trying to achieve our goals we may not pay attention to the waste that occurs. Perhaps we are working faster but not always smarter. Remember, if what we are doing is not adding value to our product or service it is waste. Let’s outline...