Open Heart, Empty Stomach, and SMED
Same Process, Different Context
Lean Framework: Freedom within Framework
Schedule Meetings in the Gemba for Effective Lean Management
Emergency Room (ER) Wait Times and Queueing Theory
Lean Thinking and the Amazon Kindle
Personal Kanban Board: Family Kanban Chart
Hoshin Kanri is True North
IDEO Design Thinking or Dichotomous Thinking
Respect for People and Underutilization of Talent
Elegance and Encapsulation in Customer Service
![Customer Service and the iPhone [video]](https://assets.6sigma.com/wp-content/uploads/2009/03/iphone-4-design-370x235.jpg?x85172)
International Six Sigma Inc.
Accreditation & Affiliations
