6sigma Blog

Six Sigma advocates pride themselves on making the customer happy by providing the absolute best product and customer service. They go out of their way to find out exactly what is important to their customers. The Voice of Customer (VOC) is one method to gather this important... Continue Reading

When a business owner decides to implement Six Sigma into the company culture, he or she wants to reap the benefits of Six Sigma. Let’s review the benefits of Six Sigma regarding business practices and processes. A vast improvement of the inner workings of a company will create a... Continue Reading

Just about everyone needs to improve some aspect of their life. Most of us have a habit that wastes valuable time. So let’s see how using Kaizen’s cycle for continuous improvement can help us eliminate that awful habit so we can gain more productive time into our day.  Since we... Continue Reading

The smart business owner never gets complacent and keeps an eye on what his or her customers consider important in the product or service. There are many ways to get the information you need. This infographic below will give you a visual of the different ways to obtain this... Continue Reading

Success in business is built on the foundation of a team mindset, even if you are self-employed and it is just you. You have other people you rely on — whether it is your IT guy or your operations manager, these people are all part of your team.  Six Sigma requires teamwork and... Continue Reading

Businesses rely on customers to stay in business. Since there are ample establishments that either sell the same product or offer the same service, exceptional customer service should be front and center.  It is easy to run a business when everything flows smoothly, but true... Continue Reading

Every business has deadlines to meet, so in trying to achieve our goals we may not pay attention to the waste that occurs. Perhaps we are working faster but not always smarter. Remember, if what we are doing is not adding value to our product or service it is waste. Let’s outline... Continue Reading

Every industry has their special words or expressions that are exclusive to them. Mere mortals usually don’t understand what the industry specific jargon means. Well, Six Sigma wants all industries to be part of the Six Sigma family, so we are reviewing some of the special words,... Continue Reading

The story begins with Cigna wanting to better help their clients who had more complex medical issues. So initially, Cigna Behavioral Health developed an Intensive Case Management program (ICM), with its purpose to eliminate or at the very least reduce the readmission rate. The... Continue Reading