6sigma Blog

Every industry has their special words or expressions that are exclusive to them. Mere mortals usually don’t understand what the industry specific jargon means. Well, Six Sigma wants all industries to be part of the Six Sigma family, so we are reviewing some of the special words,... Continue Reading

The story begins with Cigna wanting to better help their clients who had more complex medical issues. So initially, Cigna Behavioral Health developed an Intensive Case Management program (ICM), with its purpose to eliminate or at the very least reduce the readmission rate. The... Continue Reading

According to the World Health Organization (WHO) study on mental health, an estimated 264 million people suffer from depression globally, which is one of the leading causes of disability. When you add the fact that many of these people also have symptoms of anxiety, this is... Continue Reading

Believe it or not, good customer service has changed through the years. Today’s customer is not naive; in fact, today’s customer is very savvy and knows exactly what they want in a product or service — right down to a fair price.  Voice of Customer, or VOC, is how you will... Continue Reading

Six Sigma takes working efficiently and effectively very seriously, and this takes focus. The focus is what keeps you doing the task correctly. When working on your day-to-day processes, your mind needs to keep up with your body; they are partners. This will keep you from making... Continue Reading

So how does Six Sigma and your diet connect? Well, if your diet is working, then you may be applying some Six Sigma philosophies to your methods without even realizing it — the same ones that enable significant improvements in the business world.  Interesting, right? It... Continue Reading

If you have regular customers who keep coming back to buy your products or services, then you have achieved the American dream of running a successful business! To keep that going, you must listen to your customers’ feedback. If they are making suggestions about a product or... Continue Reading

How many times have you bought the same item over again because you thought you had run out? Not having everything in its place can cost your company revenue by unnecessary spending, believing you have run out of an item you need. Looking for something you can’t find is... Continue Reading

Six Sigma methodologies can apply in so many different industries. Believe it or not, its philosophies fit very well into the world of pets. How, you ask? Before we dive into specifics, let’s take a look at the big business of pets. It’s not a big secret that just about... Continue Reading