6sigma Blog

Just as a dancer reviews and practices the basic steps, a review of the fundamentals of Lean Six Sigma is an important step (no pun intended) for your business. Let’s just say that Lean Six Sigma keeps you real and your business dealings accurate. So let us start and review the... Continue Reading

In a 2017 Gallup Poll on workplace engagement, it was found that engaged employees are most productive, and were also more focused on the customer’s needs and more attentive of business day-to-day processes, protocols, and systems. The Gallup Poll came up with the statement that... Continue Reading

Customer service can run the gamut, from “amazing” to “I am never going back!” It is true that some customer service representatives just have a knack for making customers feel great despite an issue with the product or service. For these talented representatives, we say thank... Continue Reading

As we all know, teachers are very important — they can inspire and motivate our children to want to learn, which will give us the best chance for a healthy future. Yet many of our teachers are overwhelmed with a curriculum that they must teach to an uninterested class. The... Continue Reading

Climate change is a hot topic these days; many are concerned with waste and the carbon footprint that we are leaving behind. One of the Six Sigma focuses is reducing waste and increasing efficiency so this would be a natural place for the powers that be to start. Words like... Continue Reading

Let’s review the word Kaizen. In Japanese, “kai” means change and “zen” means good. Used in the Toyota Production System, it is a Japanese business philosophy which means continuous improvements should be part of the business culture to be successful. Small incremental continuous... Continue Reading

How can service companies improve the customer experience in 2019? Peter Peterka, founder and CEO of Global Six Sigma LP, was recently interviewed on this topic for Vonigo, a business management software that helps service companies streamline their operations and run their... Continue Reading

So let’s review exactly what Kaizen is. Kaizen is the Japanese word for improvement. When referring to business, Kaizen means continuous improvement, thus activities done within a business that involve small continuous improvements for maximum results. Kaizen was brought into the... Continue Reading

There isn’t a doubt that Six Sigma methodologies can improve the current educational system. We know a support system is involved in making this happen, but if the powers that be don’t feel they are being heard, then the support system will not succeed. This opens up the topic of... Continue Reading