We live in a disposable society where everything from employees to companies are replaced. You hear people make statements like, ”Yes, there is a big turnover here” or “The longest an employee lasts is about two years.” This is not always the employee’s fault; the mindset of employers when they hire can create this situation.
One of the core philosophies of a strong company, which is “Always focus on the customer” also extends to the employee. Value for the customer and value for the employee is such a simple concept, yet most companies fail to implement this. It takes loyal employees and loyal customers to drive business to your company.
Since the goal of Six Sigma is quality improvement, every step of that implementation has a reason for existing. So complete and thorough implementation is necessary. So you can’t skip steps and expect success.
Let’s walk through some simple steps of a general implementation plan with regard to reducing employee turnover.
- Create a pilot project complete with a compelling reason for Six Sigma implementation. This will create and set up the much-needed motivation.
- Have the right resources, which means training. The leaders of this project should be well-informed on the project and know how Six Sigma can address the issue.
- Teach and train the entire team. This action will increase unity among team members, bring loyalty to the company, and bring awareness to the company’s goals.
- Plan and prioritize important tasks. This includes listening to customers, critical to quality (CTQ) criteria, making sure Six Sigma goals are linked to said goals.
- Execute the plan. Now with this in mind the team has to be ready to make the necessary changes as things come up, but in keeping with the plan. Which means taking responsibility for certain specific aspects that you are responsible for.
- Evaluate the completed pilot project. This must include all those team members involved in the project. Their evaluation is extremely important in the success of the project. They are a key source for the evaluation criteria and said parameters.
This is just a general example. For more information on our Lean Six Sigma courses and services, please visit 6sigma.com.