Every business exists because of its customers and clients. Six Sigma will improve your company’s efficiency and effectiveness, and make your customer service the best it can be.
Where does customer service really matter? In all industries, of course! However, there are certain ones where its value is especially important. One example is the insurance industry — it is an industry where the seller and buyer have a lifelong relationship. That relationship has to be the epitome of integrity, trust and sincerity. In other words, we would like to feel that our insurance agent has our back.
There isn’t a person alive that should not be insured. We all need insurance, so if any unmentionable happens, we are covered.
This is the type of customer service that achieves greatness. Think about it: an individual can buy insurance from any reputable agent/broker, but what separates the two is the quality of customer service they give.
Six Sigma brings out the elite characteristics that everyone is capable of achieving. A company can have two employees; both are customer service representatives, but people prefer one to the other.
Those companies that follow the Six Sigma doctrines and practices normally have a higher rate of success when it comes to customer service. Here’s a quick reminder of the basic outline of the Six Sigma system:
- Define
- Measure
- Analyze
- Improve
- Control
The intent of Six Sigma is to increase efficiency and effectiveness, which will ultimately save costs and increase business. It is that simple.
Many small companies start off with the main intent of making money. Once they achieve some small amount of revenue, the owner gets a false sense of success and security.
Businesses are living breathing entities. They evolve, and you as the owner must evolve with it. The irony is that in that what was done at the beginning was more than likely one of the various Six Sigma tactics!
Remember, a business is like having a child: no two businesses are exactly the same, and each has its own personality. Knowing exactly what works will create a successful business.
Learn more information about 6Sigma.com’s Lean Six Sigma training coursework, available as classroom, onsite, or online options.
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