Success in business is built on the foundation of a team mindset, even if you are self-employed and it is just you. You have other people you rely on — whether it is your IT guy or your operations manager, these people are all part of your team.
Six Sigma requires teamwork and everyone on the team is important. Everyone has their role, and everyone shares in the credit. If you compare the Six Sigma mindset to that of a team sport, you would be correct. If every company did this, employee morale would be at an all-time high. Think about how every American loves their sports teams; if businesses operated this way, the focus of the employees would move mountains.
The day-to-day work processes takes a team mindset. When using the DMAIC template to improve a process, this is a team effort and should be approached as such. This is the reason that companies who follow the Six Sigma methodologies succeed. Six Sigma has a strong position in taking care of the employees and the customers because they are the most important elements in your business. Without them, you would not have a business.
High morale among employees will increase production, lower turnover, and increase company loyalty two-fold. Every aspect of Six Sigma lends itself to this mindset. Tools such as VOC (Voice Of Customer), brainstorming, and the concept of Root Cause Analysis all lend themselves to a team effort.
According to the The New York Times, about 75% of employees rate teamwork and collaboration as very important, yet only 18% of employees get evaluated in their performance reviews. Here is a void that Six Sigma can easily fix.
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