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Healthcare: Six Sigma and VOC

Many of the healthcare providers are beginning to include preventive care into the coverage offered to their clients. They created a preventive care package for every stage of life to try and avoid more complicated issues from arising.  

Lean Six Sigma tools have shown their worth in efficiency twofold. One can’t help feel that the inclusion of preventive care at every stage of life was created using Lean Six Sigma tools. It is a fact that Lean Six Sigma started changing the healthcare industry in the early 2000s.

healthcare voc six sigma

Tools like the Voice of the Customer (VOC) are used in the DMAIC process. It captures the customer’s requirements, and expectations of the product or service. It helps determine what is important to them. This is especially useful when designing a new product or service. Ways to gather this information include:

  • One-on-one interviews
  • Focus groups
  • Customer surveys

The Voice of the Customer tool is extremely valuable, and this data must be in a format that can be easily analyzed so that the team knows what direction they must proceed in with regards given to the rest of the processes.

True Preventive Care in Healthcare Isn’t Available Yet

Imagine a healthcare plan to stay healthy offered to a healthy individual, but instead services are offered once the patient has a heart attack or stroke. Perhaps with the influence of Six Sigma, these changes will happen. Since many of today’s millennials are sticklers for health and well-being, we might start seeing more of these changes getting implemented within healthcare organizations in the next several years. There is still more work that needs to be done.

Interested in learning more about Six Sigma can be used in healthcare settings? Learn more about our Six Sigma training! For more information on our courses or services please visit 6sigma.com today!

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