How can service companies improve the customer experience in 2019? Peter Peterka, founder and CEO of Global Six Sigma LP, was recently interviewed on this topic for Vonigo, a business management software that helps service companies streamline their operations and run their business smarter through online tools.
In the service business, it only takes one time for something to go wrong. If the customer experience is handled poorly, it can put that customer’s loyalty in jeopardy. Service companies can borrow strategies from major companies like eBay to improve their customer’s experience. In the interview with Vonigo, Peter discusses tools like Kaizen and the VOC (Voice of Customer) that can help make a difference in improving the customer’s experience.
Get the full interview on Vonigo’s website!