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Quality Improvement

Your Guide to Total Quality Management

Total Quality Management (TQM) is an approach that plays a pivotal role in improving quality for businesses. It’s a philosophy that emphasizes the importance of customer satisfaction, continuous improvement, and employee involvement. TQM is a holistic approach that involves all employees, from top management to front-line workers, in an effort to improve quality. The goal of TQM is to identify and eliminate all non-value-adding activities and to continuously improve processes and products to meet or exceed customer expectations.

Implementing TQM can provide significant benefits for businesses, including increased efficiency, reduced costs, and improved customer satisfaction. In this article, we will explore the key principles of TQM, how to implement it in your business, and the benefits that you can expect to see. Whether you are in manufacturing, healthcare, or any other industry, TQM can help you improve your business’s quality and drive success.

The TQM Methodology

Total Quality Management differs from other quality management approaches in that it involves all employees in an organization, from top management to front-line workers, in an effort to improve quality. The following are the key principles of TQM:

  • Continuous improvement: This involves continually improving products, services, and processes to meet or exceed customer expectations. It involves setting and achieving goals, and measuring progress towards those goals.
  • Customer focus: TQM places great emphasis on understanding and meeting customer needs. This means gathering customer feedback, understanding their needs and expectations, and continuously improving products and services to meet those needs.
  • Employee involvement: TQM recognizes that employees are critical to achieving quality and involves them in the quality improvement process. This means empowering employees to identify and solve problems, encouraging open communication, and providing the necessary training and resources.
  • Process approach: TQM takes a process approach to quality management. This involves identifying and understanding the key processes involved in delivering products and services and continuously improving those processes to achieve better results.
  • Data-driven decision-making: TQM emphasizes the importance of using data to make informed decisions. Businesses should be collecting and analyzing data to identify trends, measure progress, and identify opportunities for improvement.

How is TQM Related to Other Process and Quality Improvement Strategies?

Total Quality Management (TQM) is related to other process and quality improvement strategies such as Six Sigma, Kaizen, Lean, and Agile. While each of these strategies may differ in terms of their specific methodologies, they all share a common goal: to improve quality and efficiency in business processes.

TQM integrates Six Sigma’s focus on reducing defects and variability, Kaizen’s emphasis on continuous improvement through small, incremental changes, Lean’s focus on the elimination of waste, and Agile’s emphasis on flexibility and adaptability in project management. 

Harness the Power of Total Quality Management for Your Business

When you follow the key TQM principles, it’s possible to implement an optimized TQM approach that will lead to improved quality, increased efficiency, and better customer satisfaction.

SixSigma.com offers both Live Virtual classes as well as Online Self-Paced training. Most option includes access to the same great Master Black Belt instructors that teach our World Class in-person sessions. Sign-up today!


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