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Root Cause Analysis (RCA) 3 Day Course:

Complete a project following the 8D Roadmap and apply appropriate methods to solve a problem with unknown cause. A coach will be your guide as needed.

What are your answers to the following questions?
• How many problems are encountered each year? How many seem to recur?
• How many have unknown cause? How many have known cause?
• Is a team created to solve them? Does the team use a structured process?

This program is for individuals, teams and organizations that desire to institutionalize an operating system for structured problem-solving.

Present State Scenario:
1. A problem is detected
2. Everyone sees pieces of the true picture
3. Many pieces could be assumptions, not facts
4. Each piece generates theories and supporting evidence is gathered
5. Each theory is consistent with its piece and so becomes “worth looking into”
6. This feels right because everyone’s doing something to solve the problem

Present State Audit:
• A fragmented picture and assumption-based theories drive problem-solving activities
• No procedure for bringing all the pieces together
• No procedure for separating assumptions from facts
• No procedure for using the facts to find the cause

Future State “Lean Problem-Solving” Scenario:
1. A problem is detected
2. Everyone knows what facts to gather to see the whole picture
3. Facts and evidence are used as a filter to reject the theories that don’t explain the facts
4. Theories that explain the facts are worth looking into
5. This feels right because every theory that gets rejected is time and money saved
6. The filter is also a “theory generator” that leads us to the cause
7. A solution profile is developed for sustainable results

Learning Objectives:
• Know what to do when problems occur.
• Define, validate and decide if the problem should be solved.
• Use a team approach and understand team dynamics.
• Take appropriate interim actions.
• Choose the most appropriate RCA methods for the situation.
• Determine and implement the best sustainable solution.

Who Should Attend?
Operations Staff in manufacturing and service organizations, managers, process owners and engineers.

Prerequisites: None

Topics Covered:
• What Root-Cause Analysis (RCA) is, why we need it and when to use it
• Problem-Solving Process Flowchart (8D Roadmap)
• Problems vs. Opportunities
• Preventative Practices
• Problem Detection & Specification
• Problem Anatomy = |Should – Actual|*Risk
• Causes to Determine
• Cause Structures
• Situation Appraisal
• Known vs. Unknown Cause
• Using Facts, Evidence & Assumptions
• Interim Actions
• Using a Team Approach
• Risk Analysis Tools
• Importance of Language
• Cause-Effect Mapping Methods
• Potential Cause Filters and Generators
• Human Error
• Choosing the Best Solution Profile
• Solution Validation
• Exercises & Case Studies

Root Cause Analysis Training Dates

Root Cause AnalysisRoot Cause Analysis Training

Duration Dates Location Cost Course Code  
3 Days (T-Th) Nov-12-2019 Washington, DC $1599 RCADCA Register
3 Days (T-Th) Jan-21-2020 Live Instructor Led Webinar $1599 ORCA Register
3 Days (T-Th) Feb-04-2020 Houston, TX $1599 RCAIAH Register
3 Days (T-Th) Mar-17-2020 Seattle, WA $1599 RCASEA Register
3 Days (T-Th) Apr-28-2020 San Francisco, CA $1599 RCASFO Register
3 Days (T-Th) May-12-2020 Providence RI $1599 RCAPVD Register
3 Days (M-Wed) Jun-29-2020 Live Instructor Led Webinar $1599 ORCA Register
3 Days (T-Th) Jul-14-2020 Chicago Elmhurst, IL $1599 RCACHI Register
3 Days (T-Th) Aug-04-2020 Dallas, TX $1599 RCADFW Register
3 Days (T-Th) Sep-08-2020 Orlando, FL $1599 RCAMCO Register
3 Days (T-Th) Oct-27-2020 Washington, DC $1599 RCADCA Register
3 Days (T-Th) Nov-03-2020 Live Instructor Led Webinar $1599 ORCA Register