The instructor was thorough, easy to understand, knew the material really well and was engaging. I learned a lot and appreciated the way the material was presented. Very impressed with the instructor.

Frank's teaching method. The materials covered were clear and direct.

The take away for me was the ability to quantify all data through scientific charts and graphs

process mapping and human error proofing

The instructor was in touch with the varied skill sets the students were capable of and worked both ends of the spectrum effectively.

The stories from Rich and how he related the material to everyday life.

I appreciated the effort of the instructor to relate each topic and concept back to an applicable example.

Makes you put things into perspective based on actual data/values to determine what is worth investing time and energy as top priorities.

I enjoyed that the class was able to provide a way of thinking that can be applied to any job/industry.

For someone like myself in a front-office function managing processes every day, this course provides a language and formal methodology around analyzing and improving processes.

The instructor, Rich, was extremely knowledgeable and engaging. He presented relevant stories that highlighted the concepts and made his points clearly, thus making the course enjoyable, practical, and very applicable.

Doing the helicopter experiments to use in support of class material

Great stories from the instructor that demonstrated the principles/concepts.

The group activities were most useful in learning the content.

Bruce Gilbert was very knowledgeable. He kept a good balance between lecture and exercises as well as made the class entertaining. Well done!