I really enjoyed hearing the unique practical uses for the DMAIC process from other users on the call. I also found the customer value added to be most helpful in how to identify root cause. I want to start working through the approach of top down vs bottom up.
Marc's experience and expertise was clearly evident in his many examples and explanations of the material. He made it enjoyable with just enough humor and his method of eliciting participation was effective yet not overbearing.
Presentation was a good introduction to the Six Sigma concepts. Mix of historical reference and real world examples of how Six Sigma can be implemented for a project.
Marshall and Marc brought great energy, enthusiasm and passion to the course. Of course, they are also incredibly knowledgeable in this field and were able to effectively explain how the Lean and Six Sigma concepts relate to the BPS role. Outstanding job!
Process mapping
I liked how relevant the information will be for our role.
Very applicable for our role and the activity was excellent practice
very applicable to job which made the time invested worth it and rewarding.
Six Sigma and how it applies to our remit.
Instructor had a lot of experience in applying Six Sigma to real world situations.
the group breakout sessions
very well put together, very informative and helped build upon prior training and experience.
the delivery of the material and breakout sessions
The concepts were thoroughly explained and applied to real world examples.
Great material and appropriate interaction. provided tools which will be useful in practice.