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Brittany Chavez

I really enjoyed hearing the unique practical uses for the DMAIC process from other users on the call. I also found the customer value added to be most helpful in how to identify root cause. I want to start working through the approach of top down vs bottom up.

Frank Reed

Marc's experience and expertise was clearly evident in his many examples and explanations of the material. He made it enjoyable with just enough humor and his method of eliciting participation was effective yet not overbearing.

Jay Okuda

Presentation was a good introduction to the Six Sigma concepts. Mix of historical reference and real world examples of how Six Sigma can be implemented for a project.

Kara Schmidt

Marshall and Marc brought great energy, enthusiasm and passion to the course. Of course, they are also incredibly knowledgeable in this field and were able to effectively explain how the Lean and Six Sigma concepts relate to the BPS role. Outstanding job!

Mara Suarez

Process mapping

Ricky Gulati

I liked how relevant the information will be for our role.

Brandon Wood

Very applicable for our role and the activity was excellent practice

Kelly Almeida

very applicable to job which made the time invested worth it and rewarding.

Matt Weber

Six Sigma and how it applies to our remit.

Jonathan ClintonSenior Advisor to the Deputy Administrator

Instructor had a lot of experience in applying Six Sigma to real world situations.

Mark GoldsteinDirector, Clinical Operations, Carroll Hospital

the group breakout sessions

Beth HaddleVPC, Midwest

very well put together, very informative and helped build upon prior training and experience.

Don BrockRegional Medical Director

the delivery of the material and breakout sessions

Kelly CoutsDirector, Scheduling and Credentialing

The concepts were thoroughly explained and applied to real world examples.

Bob MoosallyClinical President, Midwest

Great material and appropriate interaction. provided tools which will be useful in practice.

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