Here is the scenario: Everyone is called to a staff meeting, where the powers that be roll out new protocol that contradicts the old one, giving a short explanation of why the change was made.
Usually the explanation doesn’t address as to why the change was so pertinent, as much as it did that there was a change in protocol. So the communication was not effective. When effective communication occurs, everyone is on the same page and unity is not challenged.
Effective Communication Soothes the Savage Soul
You remember when you were a child, and your older sibling told you to do something. You would ask why, and he/she said, “Because I said so,” which made you angry, and a fight ensued. Having a valid reason, in other words knowing the whys is important for morale, and more importantly ensures protocol will be followed.
Effective communication is also inclusive to all staff members (unless your company is dealing in top secret government products where no one has all of the information), so treat your staff like a sports team. A sports team knows what it going on at all times, otherwise they won’t win the game.
Having effective communication in your company will also help in remembering what needs to be done, when and how it needs to be done. No one is left out. Can you imagine if the coach of a sports team only gave half the team the strategy they were going to use in the big game for the championship? It doesn’t even sound right, yet many companies do that in business, and then they wonder where they failed.
Six Sigma is All Inclusive
Having the Six Sigma mindset of being efficient and communicative adds value to your business, and will make your entire staff part of your team.
For more information on our Six Sigma training courses and products, please click 6sigma.com.
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