Business Process Management is a term that has been used in business to keep an eye on the processes it takes to produce their product or service. Many feel it’s akin to the DMAIC template in Six Sigma; however, it is worded where many could get confused or stuck on semantics.
The beauty of Six Sigma’s DMAIC is it’s simplicity. The acronym tells you what to do; there isn’t any secret being kept or confusing descriptions to be had.
BPM could actually be compared to the DFSS or DMADV, which we all know is used when designing a new product or service that doesn’t exist in the way that is needed.
What Steps are in Business Process Management (BPM)?
- Design: Must include customer requirements and taking into account current issues; design an improved process that will reduce existing issues and address possible future issues.
- Model: Takes design and does what-if scenarios in real world applications.
- Implementation: Creating process flow, data mapping and such.
- Execution: Staff training, organizational changes to be in symmetry with the new processes.
- Monitoring: Processes are monitored and data is collected.
- Optimization: Process data is analyzed to see how well the new process performs.
Note: This is done on a continuous basis. Hence Business Process Management!
Six Sigma DMAIC Steps
Define: The problem, goal, reason the issue needs to be resolved.
Measure: The current state as a baseline and use it as a starting point for improvement.
Analyze: The root cause, identify with data-driven tools and validate as to why said is is happening.
Improve: Identify some creative solutions to get to the root cause so the issue will be fixed once and for all.
Control: Maintain the improvements and sustain the success of those improvements.
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