Steps/tasks in a process that do not add value to the external customer and do not meet all three criteria for value-adding; includes rework, handoffs, inspection/control, wait/delays, etc.See also Value-Adding Activities.
Steps/tasks in a process that do not add value to the external customer and do not meet all three criteria for value-adding; includes rework, handoffs, inspection/control, wait/delays, etc.See also Value-Adding Activities.