DMAIC  

D (Define): Here you want to state the issue in a clear, concise statement. Any details in relation to that issue, such as customer requirements, or VOC (Voice of the Customer).  Also state the objectives of the project in another clear concise statement.

M (Measure): Get a baseline of the current process and collect the data and see how your business stands as of right now. Create charts that make the information easy to read.

A (Analyze): Check out the current data and seek out what exactly are the possible hidden root causes of the issue. Identify waste.

I (Improve): Here, you are going to want to create new and improved processes based on the data you have collected and experimented on. Design new improvements.

C (Control): Here you want to design a monitoring plan to make sure you can standardize the new improved process. Document procedures.

Six Sigma methodology made such an impact on a large corporation such as General Electric. Imagine how Six Sigma could impact your business for the best.

For more information on our Six Sigma courses or services please visit our Six Sigma class schedule.

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In the past few decades, the Six Sigma methodology has spread into multiple industries. More than before, it’s becoming a valuable skill for employees to have. However, not all training courses for Six Sigma are alike. For example, certificate courses only provide you with the examination to gain a certification. Whereas, training and certification courses provide both hands-on experience as well as a formal test. In this article, we will discuss the top benefits you will gain from a Six Sigma certification.

First, Enhance your Organization.

Six Sigma is a business process improvement method that aims at reducing production waste, decreasing the likelihood of manufacturing errors, and eliminating unnecessary components. Whether you’re a practicing Master Black Belt or just starting as a Yellow Belt, a certification course will enhance your organization skills. How you work alongside your counterparts greatly depends on the education you receive. From any Six Sigma certification course, you will learn how to organize your tasks, operate more efficiently, and reduce the chances of errors.

Second, Increase your Quality Improvements.

Additionally, Six Sigma focuses on improving the quality of products by reducing errors in the production process. With a Six Sigma certification, you will practice ways to sustain a higher level of quality for your company’s products, services, and attention to details. Through your certification course, you will be exposed to different “tools” you may use to improve quality sustainability. These include Root Cause Analysis, Value Stream Mapping, and the 5S’ of Kaizen. 

Third, Lead Teams and Projects.

The aim for most Six Sigma employees is to become an effective project and team leader. Whether at the senior executive level or on the production line, your certification course will prepare you to lead others better and more efficiently. Likewise, certification will allow you to exercise your skills for training other employees on the business process improvement method. All great business leaders must know how to communicate with their employees and their managers. As a certified Six Sigma professional, you will greatly benefit from the managerial experience gained through your certification.

Last, Greater Pay.

While greater pay should not be your only motivation for seeking Six Sigma certification, professionals with experience in the methodology can expect higher salaries, faster. The increasing in salary, though, corresponds directly to your level within a corporation. With a certification, you will have greater responsibilities, move upwards in managerial levels, and increase in your salary. For many professionals who want greater challenges and more professional leadership roles, Six Sigma certification is an excellent way to achieve this while also earning a higher salary.

The complete list of benefits you will gain from Six Sigma certification is, fortunately, endless. Depending on what certification you achieve and how you practice your knowledge of the methodology, you will continuously gain benefits from Six Sigma certification courses.

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First, Leadership.

Above everything else, a Six Sigma Black Belts should be naturally born leaders. Employers will look to their Black Belt employees for guidance and motivation. Especially so during times of reorganization, project management, and other corporate restructures. Like any good leader, Six Sigma Black Belts have natural motivation. They want to push through dilemmas and find the best immediate result for the business process at hand. 

Second, Communication.

Although not first, communication is also key to the skillset needed for Six Sigma Black Belts. Whether you’re communicating with your employer and staff team, or between your supplier and a customer, effective communication is a must in the world of Six Sigma. Complementing the trait of a natural leader, Black Belts must exert an advanced skill with communication, speaking to multiple audiences at any time. Communication is vital to the success of business process improvements across the board!

Third, Technical Understanding.

Like other certification levels in Six Sigma, Black Belts are expected to understand the fundamentals of the methodology. However, what separates Black Belts from lower certification levels is their ability to recognize and understand when to use said fundamentals. While a technical or engineering degree is beneficial, most Six Sigma Black Belts will understand the need for thorough comprehension of the methodology and where implementation is necessary.

Last, Trust.

A team is only as effective as the weakest link, and this saying resonates within Six Sigma. Whether improving a business process efficiency or decreasing waste output, employees need a strong leader who will guide them towards the right goal. A Six Sigma Black Belt should practice trustworthy characteristics, promoting the integrity of the entire production or manufacturing team. In order to do this, employees must have trust in their leader. Complementing the first skill Black Belts must have to succeed, trust is equally important. When a team of employees does not trust the initiative of their leaders, progress cannot be made. In contrast, when employees respect their manager and trust that their goals are aligned with the company, progress is easily made.

These four skills are vital to the success of any Six Sigma Black Belt employee. Follow these, and you will practice the business process improvement methodology with integrity and ease!

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One tip we recommend you try why finding the right Six Sigma practitioner is to request testimonials. These can be from past or current students, or even companies who employ personnel from this particular course. Regardless, testimonials will offer needed insight into your practitioner. Though, practicing this tip can face numerous obstacles. In today’s article, we will outline our three-step approach to asking for testimonials from your online practitioner.

The Approach

Never begin asking for testimonials without a clear mission in mind. First, what type of practitioner are you considering? Do they offer certification, training, or only certificate examinations? Next, decide what information you want to receive. Do you want to read only testimonials from current students or should you request ones from certified Six Sigma employees as well? Once you have compiled your fundamental goal for using your practitioner, contact them

This step will provide you with the first indication of how official your practitioner in question is. If basic contact information, such as email addresses, phone numbers, or a physical address are hard to find, chances are you should find a new provider. If you do have contact information, first begin by sending an email. Briefly, explain that you’re interested in their program (specify which one if there are multiple). Then, ask for a list of testimonials from past or current students. Additionally, you can also request contact information for people who have taken the course, like references on a resume. 

The Response

How and when your Six Sigma provider responds will be your next indication of their program. If you have to wait more than two working days to receive a response via email, look for a new provider. Not only is this unprofessional, but it also indicates the level of attention you can expect to receive from staff if you enroll in the course.

If you get a response back but without any testimonials, this is another warning sign that you should consider a new recruiter. While the practitioner may be caught off guard by your response, providing feedback, positive or negative, on the course is not out of the question. Furthermore, if you received a reply but an answer as to why testimonials would not be provided, try giving them a call. This is also an opportunity to ask questions about the program directly to the provider and to feel out how they will interact with you.

The Conclusion

The end goal of this process is to receive testimonials from your potential Six Sigma practitioner. Now at the final step, your job is to form a conclusion. To help, here are some basic guidelines you can follow to decide if your practitioner is worth your time.

If you receive testimonials without hassle, move forward with said provider. Likewise, if they also provide positive and negative reviews about the course, it’s a safe bet you can trust the information given. However, if you do not receive testimonials, have difficulty communicating with the provider, or face a prolonged delay in contact, walk away. Of course, it can be irritating to have wasted time on an ill-repute practitioner. However, it’s better to waste an email, phone call, and a few days than weeks of partaking in a program, only to not receive what you expected.

Following this simple, three-step guide to asking for testimonials will put you on track to finding the right Six Sigma provider!

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Certificate, Certification, and Training

The first, and simplest form of due diligence to practice is clarifying what exactly you need. When searching for a practitioner, it can be easy to click on the first few links that show up. However, keep in mind that programs’ orders correlate to their amount of paid advertising. Furthermore, multiple practitioners will attempt to blur the lines of what their programs offer. This is where due diligence comes into play!

If you have years of experience practicing the Six Sigma methodology, a practitioner who provides a formal certificate after passing an online course is the best option for you. Likewise, if you’re new to Six Sigma and need a basic understanding of the process, a training practitioner is the better option. Lastly, a certification program is ideal for those who want to combine the training and certification test process under one practitioner. While this is usually the most expensive option, it does provide the most experience and formal understanding of Six Sigma. 

Where Does the Accreditation Come From?

While it’s important to understand what type of program your practitioner offers, it’s even more so to recognize where accreditation will come from. Is your practitioner offering a training course through a university or an online program? Does the Better Business Bureau support the program’s accreditation? Have industry leading corporations used a particular certificate exam to test their employees? These questions and more are an easy way to not only assess the legitimacy of your course but to also clarify where your accreditation comes from. A Six Sigma certification is only worth as much as the provider!

Quality vs. Quantity of Content

Lastly, finding a reputable practitioner can be done by assessing the quality and quantity of the course’s content. For example, most classroom Black Belt certification courses take between four to six weeks to complete. If you find a practitioner online who offers a similar course, does their curriculum take the same amount of time? Likewise, the quality of the course work provided should help you determine whether your practitioner is the right fit or not. Most legitimate certification courses require you to complete a Six Sigma project to receive feedback on your process improvement skills. If you practitioner offers no hands-on experience, they may be lacking in content quality. Additionally, another due diligence tip is to analyze the platforms on which these courses run. Is a practitioner using an up-to-date software for their projects? Is your practitioner providing the correct examples for you to practice; i.e. service industry versus manufacturing?

Slightly questioning and researching Six Sigma practitioners can easily determine if they are the right fit for your needs. Remember, Six Sigma is a business process improvement method that requires discipline, structure, and most importantly, due diligence!

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This doesn’t just apply to food. Many of us park in the same spot at work if it is available; we wear a certain style of clothing for most of our lives (given a slight change to keep up with the times), and even the songs we like are the same ones we liked as a child.

With that said, all of us humans have a core Six Sigma quality built into us — the desire to reduce variation. It seems to have been built into our DNA so that we didn’t even notice. In the Six Sigma methodology, variation is undesirable because it creates ambivalence and does not allow for consistent results or outcomes.

Routines and Habits 

We spend a lifetime creating those routines and habits because they work for us. It makes us more efficient because we remember what we have to do next. For people who keep misplacing their keys, one of the first solutions that the experts tell you is to always keep your keys in the same place. That way you know where your keys are.

Routine keeps us efficient so everything gets done at the same time, in the best way possible. If mac & cheese is a favorite food and it makes you happy, then by all means it would be a good practice to make sure you have it. Your inner child will thank you.

What this indicates is having a routine makes us efficient. Being a creature of habit seems to make us happy on some level, otherwise we wouldn’t keep doing it, and being happy improves the quality of our life.

Reducing variation and constantly improving quality — Six Sigma is in our DNA! Who knew.

Interested in learning more about Six Sigma for your organization or business? Learn more about our Six Sigma courses and services today.

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First – Ask Questions

If you believe your Six Sigma certification is not authentic, chances are, someone else in your program feels the same. Depending on your course’s structure, the first tip is to talk with our students about the program. Does everyone feel cheated out on authentic Six Sigma training? Were there any major indications of foul practice by the instructor? Remember, there is power in numbers. If a collective of participants believe the training is illegitimate, there may be actions you can take against said program. While legal actions may be difficult and expensive to entertain, you can always bring the attention of the falsely advertised program to the Six Sigma community. Word of mouth travels farther than most think!

Second – Assess Your Losses & Gains

Of course, it’s discouraging when you have spent countless hours reviewing material and projects only for your work not to be formally recognized. However, you will not loose all knowledge. Imagine failing an exam in high school. The grade alone does not reflect every detailed of knowledge and experience you gained through the course. For Six Sigma, it’s the same situation. While the quality of education concerning the business process may lack compared to other programs, there is still substance on what you did learn. Accepting being take advantage of can be difficult, but it’s important not to undermine what experiences you gain through each endeavor in life.

Third – Damage Control

Hopefully, you will recognize a reputable practitioner early on in your Six Sigma certification journey. However, if you have not been aware of the illegitimate practice and have invested countless hours and money into a program, the best thing to do is damage control. Assess exactly how much time, energy, and work you have invested in the program and what your losses are. Just like some business deals will fall through, not all Six Sigma training programs will truthfully advertise their program. If you believe you have fallen victim to gaining a fake Six Sigma certificate, your best option is to leave the program immediately. Then, consult other Six Sigma professionals you know well and discuss your situation. Whether these are work colleagues, managers, or counterparts, it’s important to discuss what has happened and clarify what experiences are worth keeping.

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Experience

When interviewing for a new position, you are sure to be asked about your past work experiences. What projects you managed, how you tackled difficult situations, and more, will all be assessed by your interviewer. Likewise, when searching for a Six Sigma accreditor, first look at what experiences you will gain. If a training program is only a few weeks long and offers no hands-on experience, chances are, they are a poor accreditor. Additionally, further warning signs of poor training would be a lack of communication with other students, reluctance to critique your work and progress, and no availability to work on certified Six Sigma projects.

Course Work

Whenever applying to a new course or training program, it’s important to see exactly the institute plans to teach you. Whether you’re seeking a Black Belt certification or just beginning as a White Belt, it’s vital to know what your course covers. Likewise, if you have access to the training program’s content, compare it to other programs. This allows you to assess their similarities and differences. This tip is a easy was to see if you’re facing a poor accreditor based on the lack of relevant content. Remember, the goal of a Six Sigma training program should focus on exposing you to the methodology, not just taking your money.

Past Users

When you shop online, it’s commonplace to read reviews of products you might wish to purchase. Likewise, search for reviews of past individuals who have taken the Six Sigma training course(s) you’re interested in. Are past students now senior managers at well-known corporations? Do they run their own consulting firm? Or have they become stagnant in their progress? Furthermore, if you’re interested in gaining a higher Six Sigma certification, sometimes the best method to find the right training program is to just ask your manager. Chances are, your employer has a list of preferred programs that they trust and send their colleagues to.

Your Next Steps

At the end of the day, finding the perfect Six Sigma training course depends on three things. They are your time limitations, your budget, and most importantly, your own preference. Six Sigma certification is an invaluable asset that will progress you within your career faster than most other certifications. Take the time to carefully find the right program for you and always be on the watch for poor accreditors!

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What Makes an Honest Practitioner?

First, the positives; what makes an honest practitioner? Certified Six Sigma will first provide evidence of their qualifications. Typically, this includes a certificate from a training program. For Black Belts, a four-week course is almost always mandatory. Additionally, their certification should be accredited from a formal institute or company. However, be aware that many fake accreditors will try and pass off their certifications as authentic! You can read more about this in our recent article, Fake Accreditation.

Second, your applicant should provide concrete examples of working on Six Sigma projects. For Certified Black Belts and above, full-time, project managerial roles are the standard. These professionals devote their time to assisting executives while managing the majority of core operations. Likewise, said employees will have experience training others, as well as mentoring Certified Green Belts along their own Six Sigma journey. Finally, they should be excellent communicators. From discussing business process improvements with management to managing customer relations, Six Sigma employees take pride in their roles and have a dire passion for constant improvement.

What is NOT an Honest Practitioner?

Now, the negatives; what to look for in a dodgy practitioner. Every year, hundreds of individuals claiming to be Six Sigma employees will submit phony resumes to employers, hoping to trick a recruiter into believing their qualifications. Yet, there are a few obvious signs that said applicant is not exactly who he claims to be. First, there should be not difficulty with asking concrete questions about the business methodology. Whether an applicant is beginning as a White Belt or is a Master Black Belt, all Six Sigma professionals have a base understand of the business process and can explain how and where to implement it.

Next, no evidence of Six Sigma projects is an obvious warning sign. Unfortunately, no governing body dictates whether a Six Sigma certification is legitimate or not. Because of this, employers expect examples of working on projects with other Six Sigma professionals as evidence of their qualifications. Finally, a dodgy practitioner will have no enthusiasm. As a Six Sigma professional, you understand the need for discipline, structure, and desire to better your business processes. Without this passion and self-determination, you can never truly be a Six Sigma employee.

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A brilliant aspect of the entire Six Sigma methodology is that one of its critical steps should add value to your business – getting rid of waste. Of course there is much more to Six Sigma, but the simplicity of adding value/getting rid of waste is brilliant.

Now let’s apply that to learning any new skill. There are three preliminary questions you should ask yourself, that will help eliminate waste when you take on learning a new skill.

1. How interested are you in this new skill?

If you are very interested learning this new skill, then it is never a waste. In fact, it would add value to your quality of life because of your interest level. A high interest level leads to inspiration and creativity by using this new skill.

2. Do you know your learning style?

If you’re a visual (spatial) learner, you prefer to use images/pictures relating to and understanding the space around.

If you’re an aural (auditory or musical) learner, you prefer using music or actual sounds when learning

If you’re a verbal (linguistic) learner, you enjoy the spoken or written word and you learn through this medium.

If you’re a physical (kinesthetic) learner, you prefer being interactive, meaning you want to actually perform the skill physically to learn it.

3. What is the goal of this new skill?

Are you learning for learning’s sake, or is this for a possible future application? Regardless, it is important to know why you want to take this on.

4. Do you have the time to spare?

This is very important, because it is the biggest reason as to why people quit the learning process of a new skill. If you can move your schedule around and make time, make sure this is done before and not after.  Not having the time and quitting is considered poor planning, and that is always wasteful.

If you would like more information on our Six Sigma courses or services, please click here.

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Working towards a mutual goal and obtaining it will contribute to your overall work satisfaction, and ultimately happiness.

Employers Take Heed: Your Employee’s Happiness Is Your Business

A happy work environment:

• Has fewer absentees
• Less employee turnover
• Establishes company loyalty
• Increases productivity up to 31% higher

We speak about happiness and we know when we feel it, yet we can’t define happiness. We can use the metaphor of a cat’s purr — we know when it happens, but we don’t know what exactly makes a cat purr or what causes it. But at best we can all agree, different things can bring on the feeling of what we call happiness.

Even with all of the technological advances we have made, we aren’t any closer to predicting a person’s mindset, which would tell us a person’s happiness level. Ultimately all human beings like being affirmed at a job that they will have worked approximately 100,000 hours of their lifetime.

As many of you know, in Six Sigma every role and the deployment of those roles are important in their own right. So, increasing the effectiveness and efficiency of said business is the overall reason for implementing Six Sigma.

Every team member (employee) is uniquely responsible for the success of the company. Information is shared with other team members so everyone is part of the ongoing communications and are on the same page. This standard of communication is kept up throughout the entire company.

As a result, if every company that existed held Six Sigma standards and kept this united front, company loyalty would be at an all time high. In addition, stress levels would be at an all time low!

Learn about our Six Sigma training courses. Learn about our Green Belt courses coming up this spring!

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You have all met those employees who procrastinate and wait until the last minute to get something done. They rush through to meet a deadline or task in hopes to outsmart those who are the powers that be.

In business, this can be a warning sign of either boredom or the employee feeling dismissed. In reality, if the company has team leaders and everyone is a specialist in their specific part of the process, boredom or laziness would never happen among employees.

There Are No Small Players in Your Business  

If you don’t believe the idea that there are no small players in your business, let’s take the example of putting together a tricycle for a child. You lay out all the nuts, bolts and screws included in the kit to put the bike together. As you build the bike, you notice that you are missing a tiny little screw. It is tiny, so you think, how important could it be…so you continue to put it together.

Well, the tricycle is now finished and looks perfect. So your child gets on it to peddle away, but wait…it won’t move! Your child cannot peddle because something is preventing them from peddling. So the entire tricycle is stopped from its function because of one tiny little screw.

So every single employee is extremely important to your business’s process, and should be held accountable for being that critical to the process. All of your employees are there because what they do is part of the collaborative effort of the success of your business.

Learn how to optimize your organization’s processes and employee productivity through Six Sigma training.

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Keeping Morale Up

Here are a few tips to maintaining employee satisfaction and keeping your employees happy:

• Have everyone on the same page: Keep communication going by including everyone on company emails, meetings, and updates. A staff member will get stressed out and frustrated when they feel like they have been left out of the loop.

• Encourage employee innovation. Even if the ideas won’t become part of the business reality, make a note, and take the time to acknowledge him/her. After all, he or she demonstrated initiative just by thinking of ways to improve your company.

• Implement a physical wellness and mental health program. Depending on the industry, having a mental healthcare professional to talk to can do a world of good. Yoga and gym memberships, as well as guided meditation, are excellent ways to keep morale up.

• Straight from Six Sigma: Survey your employees on what their needs are. Never assume that you know what is best for your employees. Offer them ongoing training and growth programs. Always show your appreciation to every employee; don’t assume employee X doesn’t need kudos because of his age or life’s experience — everyone needs to feel appreciated.

• At the end of the day, we all know that employee turnover leads to lost productivity, which is a big waste. Waste is the number one reason companies lose revenue. Investing in the health and welfare of your employees is a worthwhile cause, and you will definitely reap the benefits twofold.

 
If you would like more information on our courses or services, please visit our Six Sigma course schedule. We are still enrolling our Green Belt courses in Washington D.C., St. Louis, and Pittsburgh.

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It’s back to basics today as we discover (or rediscover) DMAIC. DMAIC stands for Define, Measure, Analyze, Improve, and Control. These 5 concepts make up a potent data-driven improvement cycle to direct and drive Six Sigma projects, with the aim of improving production measures within businesses.

It’s not just a concept though, as you can follow these procedural steps to make sure you are applying proper project governance within the Six Sigma framework. If you prefer a more in-depth look at each DMAIC facet, you can head over to 6Sigma.us which has a great series on this here.

Define

You must clearly articulate the problem(s) your business is suffering from. Start with the problem, consider the customers – how does it affect them? – and the critical process outputs – voice-of-the-customer and critical-to-quality. You need to have a clear understanding and statement of your business goals, as well as any potential resources you may have.

You should also know the scope of the project, and a high-level timeline are essential. Pool your current knowledge, write everything down, and work from there. Then you can set goals, and create your dream project team to take charge of things.

Measure

This step allows you to take an objective standpoint when viewing your business’s progress. It’s necessary if you are to establish current baselines that will inform any improvements you wish to make.

Measure, as the name implies, involves the collection and collation of data. Here, you you can establish metric baselines for process improvement. These baselines must be viewed against the concluding performance metrics once the project has been completed, to find objective data on potential improvements that have or have not been made.

Once this is determined, your project team can then decide on the areas to be measured as well as criteria and methodology required. This can involve a lot of effort to assess the viability of the proposed systems for measurement, but it is ultimately rewarding, as good data allows you make the best decisions.

Analyze

Analyze focuses on a few things. You should locate, identify, validate and select the root causes of problems that need to be eliminated. Businesses conducting examinations and improvement implementation will neglect to discover or correct the root cause of production problems. Often, you’ll find this is due to lack of resources (such as time), and will eliminate only the surface symptoms. You need to look deeper and investigate the latent causes.

You will find that root causes vary greatly and any number of potential origins can stem the same problems. Data collection plans are useful as they enable you to validate the root causes and rule out irrelevant issues.

Improve

Improvements should be identified and tested before being implementation. Creativity is a great asset here, so don’t overlook brainstorming or free association to get your solution-engine going. Follow these steps:

• Create;
• Select simplest solutions;
• Test using PDCA cycle;
• Anticipate avoidable risks (based on results using FMEA);
• Create implementation plan;
• Implement solution(s)!

Control

The final stage involves monitoring and maintaining your improvements to ensure continued, sustainable success. You’ll need a control plan, and any documents will need to be updated as appropriate. Your control chart assesses the stability of the improvements made. This helps to ensure relapses do not occur, and your hard-won changes stick around.

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Many believe that cutting costs within healthcare means the quality of service will go down. Nothing could be further from the truth. Even on a basic level, Six Sigma would lower costs while improving patient service and overall outcomes. This process is at the core of Six Sigma.

Cigna is the Example

One health insurance company that has been using Six Sigma effectively is Cigna. They have eliminated the restriction of information among fellow departments, and it has brought about a number of benefits.

Cigna has their teams meet and share information of lessons learned. With all teams in the know, rates of customer satisfaction have been significantly increasing.

Imagine having a question about your insurance claim. So you login to your insurance company’s website, and are welcomed with easy to read information that answers your questions.

If you call Cigna with a question, the representatives are knowledgeable, friendly and helpful. By the time you hang up, your question is answered and you feel like they have your back.

Cigna leads its national competitors for the 4^th year in a row, in a majority of preventive and chronic care measures:

• 4,390 more diabetics were treated to acceptable blood glucose levels
• 1,755 more children received immunizations
• 10,933 more members were screened for colorectal cancer
• 3,998 more mothers received timely prenatal or postpartum care

Learn why companies like Cigna have turned to us for their Six Sigma training needs. We have several upcoming Green Belt classes open for enrollment – check our schedule for more info!

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