Comments on: Terrible Customer Service Stories https://6sigma.com/your-customer-service-is-terrible/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:57:41 +0000 hourly 1 By: Rey https://6sigma.com/your-customer-service-is-terrible/#comment-25552 Wed, 25 May 2011 10:50:36 +0000 https://opexlearning.com/resources/?p=8678#comment-25552 What, you mean we can’t say, “That’s the way we’ve always done it?”

Also, it helps for the front line employee to know what the customer standard is, and not just be driven by a gross sales target or metrics that only engineers understand (95% efficiency rate).

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