Comments on: Waiting Line Management: Costs Function and Service Level https://6sigma.com/waiting-line-management/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:00:54 +0000 hourly 1 By: Michael Sherwood https://6sigma.com/waiting-line-management/#comment-25424 Thu, 18 Nov 2010 17:24:01 +0000 https://opexlearning.com/resources/?p=7217#comment-25424 One thing I notice in call centers that make Average Handle Time something that agents focus on is that they can end up creating more contacts. If you can handle the customers problem on the first call you will reduce your overhead and be able to help more customers in the same amount of time.

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