Comments on: Using 5 Whys to Write Customer Support Help Desk Pages https://6sigma.com/using-5-whys-to-write-customer-support-help-pages/ Six Sigma Certification and Training Fri, 28 Feb 2025 07:32:07 +0000 hourly 1 By: HELEN M. WOODS https://6sigma.com/using-5-whys-to-write-customer-support-help-pages/#comment-25347 Sun, 16 Jan 2011 18:36:27 +0000 https://opexlearning.com/resources/?p=2746#comment-25347 ON 31 DECEMBER,2010 I PURCHASED TWO DVDS ONLINE. THEY WERE ARMY WIVES SEASONS 2 AND 3. I RECEIVED SEASON 2, BUT HAVEN’T RECEIVED SEASON 3. WHEN I REALIZED THIS I IMMEDIATELY CALLED CUSTOMER SERVICE. THE POOR OPERATOR WAS FRUSTRATED, BECAUSE SHE COULD NOT FIND MY ORIGINAL ORDER NOR COULD HER SUPERVISOR. TO MAKE A LONG STORY SHORT , SHE GAVE ME A WEB SIGHT TO SEE IF THEY COULD DO ANYTHING FOR ME. NEEDLESS TO SAY THE WEB SIGHT COULD NOT BE BROUGHT UP. SHE THEN CHECKED TO SEE IF THE MOVIE WAS AVAILABLE. LO AND BEHOLD IT IS NO LONGER AVAILABLE. SINCE I CAN’T GET IT AND MY CREDIT CARD HAS BEEN CHARGED I AM OUT $28.00. CAN YOU HELP.

THANK YOU,
HELEN M. WOODS

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