Comments on: The Basics Perfect or Engendering Loyalty? or Both? https://6sigma.com/the-basics-perfect-or-engendering-loyalty-or-both/ Six Sigma Certification and Training Fri, 28 Feb 2025 06:35:55 +0000 hourly 1 By: David Garcia https://6sigma.com/the-basics-perfect-or-engendering-loyalty-or-both/#comment-24885 Wed, 31 Oct 2007 01:47:09 +0000 https://opexlearning.com/resources/435/the-basics-perfect-or-engendering-loyalty-or-both#comment-24885 I had a similar experience with Zappos.com. My order was marked as delivered by FedEx tracking, but I had never received the package. I called them and they confirmed that the package was indeed delivered according to FedEx. Then they let them me know that a new set of shoes were on the way. I’ve used them for all my shoe purchases since I heard of them years ago.

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