Boeing builds the venerable 737 workhorse at a rate of one every nine days! That is a monumental feat of Lean manufacturing. The Boeing 737 is the workhorse of many airlines across the globe, flying short and medium range flights. It was originally designed in 1964 and took its first flight in 1967. In 1968, Lufthansa airlines put the Boeing 737 into service across their service areas. Since its inception, the aircraft has been through numerous upgrades and modernization changes that continue to make it an in-demand aircraft among airlines. As of 2006, there were an average of 1,250 Boeing 737s airborne at any given time, with two either departing or landing somewhere every five seconds. 

Watch this video and see how they do it!

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Walters & Wolf are a premier commercial cladding manufacturer. They have established the industry reputation of being able to produce products of every cast and color, to precise and exacting specifications. They draw and engineer all systems in-house, both shop and fabrication drawings for project submittals and shop fabrication and field installation. Their quality and customer satisfaction could not be reached without engraining a firm core of Lean manufacturing in their culture and everything they do.

Take a few moments and learn from Walters & Wolf!

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Key performance indicators (KPIs) are among the most common tools used in business to help manage more effectively and guide the progress of the organization. They provide clarity to murky issues and put the spotlight on potential opportunities. Key performance indicators can help an organization predicate an impending storm and avoid potential downfalls.

Leaders often misunderstand or overuse the term. They tend to relate key performance indicators to any type of business data measurement. To be effective, key performance indicators need to be metrics that matter to the business of the organization. KPIs need to be linked to the overall strategy of the organization, which means to first identify what matters the most and what provides the proper measurement. Leaders and key stakeholders can monitor these indicators over time and adjust plans and programs as needed to improve the KPIs in support of the organization’s strategic goals. The ideal process for identifying and implementing key performance indicators involves the leaders and contributors regularly revisiting and revising the measures. This is a fine-tuning process, which takes time and diligence by all parties.

Key performance indicators can shape strategy and fact-based decision making inside organizations. It doesn’t matter how brilliantly you’ve aligned your KPIs to your strategy, or even how brilliantly you have captured and presented the relevant KPIs. If leaders aren’t using your KPIs to inform their decisions and drive performance, then they are wasting time and effort. A well-designed set of KPIs should provide a clear indication of current levels of performance and help leaders make better decisions that brings the organization closer to achieving its strategic objectives. By avoiding the pitfalls, leaders can ensure KPIs are designed, implemented and used exactly as they were intended – to help the organization succeed and avoid the inevitable storm.

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The Kanban board is a lean tool for managing flow in a process. From simple processes to the most complex, the board will visually represent a every step in a process process and show the status at any given time. During the late 1940’s, the line workers at Toyota displayed colored Kanbans to notify downstream workers that a demand existed for parts or assembly. As early as 2005, the Kanban board tool started being applied to knowledge work, where processes are typically more opaque than in the manufacturing sector.

When a process is mapped out on a Kanban board and Kanban cards properly represent the work, the process becomes visible and hidden aspects of the work becomes more clear. By mapping out the process, the entire team process is visible to every member and provides more clarity in their sense of purpose. The information displayed will answer the basic questions of who, what, when, where, why and how. There are three basic steps in establishing your Kanban board.

Map Your Workflow – Documenting the steps of a process. The starting point is exactly what it is in the real world. For every step, consider the tasks required to complete the step. Now it is time to build your Kanban board.

Visualize Work in Process (WIP) – Once your process is mapped on the Kanban board, start adding the tasks. Every task that should be done or worth doing, name them so everyone understands and put them in place.

Set Your WIP Limits – Early on, it will be a challenge to understand the ideal amount of work in a process. Start with your best guess. With your WIP limits in place, put them on the Kanban board.

It is important to remember, Kanban is a pull’ concept. This means when someone is ready to do work, they look on the board to see what needs to be done and will pull the task into the next column. The task is then their responsibility until it is complete and someone pulls it to the next step. The natural process of the Kanban board will start revealing bottlenecks in any process and quickly identify inefficiencies. Learn from mistakes and move your processes forward!

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The true concept of lean and TPS has two main pillars. These two pillars are respect for people and continuous improvement. Many organizations who try and embrace lean thinking and TPS are often distracted by the tools, instead of focusing on the true strength of lean thinking. Accepting the concepts of the two pillars will allow organizations to challenge everything and embrace the mindset of change.

Check out this informative video on the Two Pillars of TPS and lean!

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It is said that somewhere between Point A and Point B lies the truth. Finding that elusive point of fact is one of the most challenging opportunities in quality management. Everyone has their view of how things are and their opinion is what they perceive to be the truth. If you ask ten different employees why they all complete the same task, you will get ten differing opinions. Each opinion will be fully supported by what they perceive to be the facts. Unfortunately, in most cases, you get ten different opinions that are just slightly different than the fact you are seeking. Nobody will be intentionally deceiving you, and they are confident that their facts are the truth. It is simply human nature. However, for businesses to be successful, they must operate on facts and not perception of fact. Getting to the facts is the goal of using the RCA.

Root Cause Analysis (RCA) is a valuable tool in quality improvement for identifying the underlying causes or facts of a issue or incident so proper solutions can be identified and implemented. It is a tool designed to identify not only what happened and how it happened, but also why. When you truly able to determine the facts of why an event happened, then you be be able to apply workable corrective actions to prevent future events. Some organizations mistakenly interpret the term root cause’ to mean there is one root cause of an issue. Nothing could be further from the elusive truth. Focusing on one cause can easily allow you to implement a solution that misses the problem all together. The root’ of a plant is not singular, so the root cause of a problem typically is not singular. 

RCA Cause Mapping Method

Define – What is the problem? Define the issue or event by the impact on the goals.

Analyze – Why did it happen? Use a cause map to visually represent the issues.

Solve – What will be done? Make effective solutions that change how the work is executed.

The most effective cause map is a simple one, which illustrates the how and why an incident or event occurred. Begin the exploration of the 5 Why’s and expand that into as much detail as necessary. The more complex and challenging an issue, the more times you ask why. The RCA cause map will allow you to understand the issue and create a visual dialog. It will show where there needs to be a bit more exploration of the roots to find the truth.

An effective RCA process moves past the typically excuses of human error’ and procedure not followed’ that many organizations tend to use as excuses. It is a deep dive that can result in true quality improvement for the organization.      

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