Quality Improvement Archives - 6sigma https://6sigma.com/tag/quality-improvement/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:23:16 +0000 en-US hourly 1 https://6sigma.com/wp-content/uploads/2021/03/cropped-favicon-blue-68x68.png Quality Improvement Archives - 6sigma https://6sigma.com/tag/quality-improvement/ 32 32 [VIDEO] Vintage Honda Factory Tour https://6sigma.com/video-vintage-honda-factory-tour/ https://6sigma.com/video-vintage-honda-factory-tour/#respond Fri, 28 Feb 2025 06:16:17 +0000 https://opexlearning.com/resources/?p=27426 honda-lean-manufacturing

Take a step back in time with a vintage Honda factory tour! Since 1959, Honda has been setting records. They are the largest manufacturers of motorcycles and internal combustion engines in the world. In 2001, they became the second largest Japanese auto manufacturer. Honda also […]

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honda-lean-manufacturing

Take a step back in time with a vintage Honda factory tour! Since 1959, Honda has been setting records. They are the largest manufacturers of motorcycles and internal combustion engines in the world. In 2001, they became the second largest Japanese auto manufacturer. Honda also manufactures garden equipment, marine engines, personal watercraft, power generators, and other products. Since its inception, Honda has applied the principles of Lean manufacturing, and this timeless video will take you back and show you how they do it.

Take some time and enjoy a flashback in Lean manufacturing!

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[VIDEO] Building Strength With Key Performance Indicators https://6sigma.com/video-building-strength-with-key-performance-indicators/ https://6sigma.com/video-building-strength-with-key-performance-indicators/#respond Fri, 28 Feb 2025 06:16:14 +0000 https://opexlearning.com/resources/?p=27156 key performance indicators, business, strategy

Key Performance Indicators (KPIs) can shape strategy and fact-based decision making inside businesses, only if those inside the organization act on them.  It doesn’t matter how brilliantly you’ve aligned your KPIs to your strategy, or even […]

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key performance indicators, business, strategy

Key Performance Indicators (KPIs) can shape strategy and fact-based decision making inside businesses, only if those inside the organization act on them.  It doesn’t matter how brilliantly you’ve aligned your KPIs to your strategy, or even how brilliantly you have captured and presented the relevant KPIs, if they aren’t used as they were intended. If you aren’t using your KPIs to inform your decisions and drive performance, then you are wasting your time and effort.

Check out this informative video!

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Key Performance Indicators Can Predict an Impending Storm https://6sigma.com/key-performance-indicators-can-predict-an-impending-storm/ https://6sigma.com/key-performance-indicators-can-predict-an-impending-storm/#respond Fri, 28 Feb 2025 06:16:13 +0000 https://opexlearning.com/resources/?p=27154 key performance indicators, business, strategy, performance

Key performance indicators (KPIs) are among the most common tools used in business to help manage more effectively and guide the progress of the organization. They provide clarity to murky issues and put the spotlight […]

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key performance indicators, business, strategy, performance

Key performance indicators (KPIs) are among the most common tools used in business to help manage more effectively and guide the progress of the organization. They provide clarity to murky issues and put the spotlight on potential opportunities. Key performance indicators can help an organization predicate an impending storm and avoid potential downfalls.

Leaders often misunderstand or overuse the term. They tend to relate key performance indicators to any type of business data measurement. To be effective, key performance indicators need to be metrics that matter to the business of the organization. KPIs need to be linked to the overall strategy of the organization, which means to first identify what matters the most and what provides the proper measurement. Leaders and key stakeholders can monitor these indicators over time and adjust plans and programs as needed to improve the KPIs in support of the organization’s strategic goals. The ideal process for identifying and implementing key performance indicators involves the leaders and contributors regularly revisiting and revising the measures. This is a fine-tuning process, which takes time and diligence by all parties.

Key performance indicators can shape strategy and fact-based decision making inside organizations. It doesn’t matter how brilliantly you’ve aligned your KPIs to your strategy, or even how brilliantly you have captured and presented the relevant KPIs. If leaders aren’t using your KPIs to inform their decisions and drive performance, then they are wasting time and effort. A well-designed set of KPIs should provide a clear indication of current levels of performance and help leaders make better decisions that brings the organization closer to achieving its strategic objectives. By avoiding the pitfalls, leaders can ensure KPIs are designed, implemented and used exactly as they were intended – to help the organization succeed and avoid the inevitable storm.

 

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Kanban Board Optimizes Efficiency and Process https://6sigma.com/kanban-board-optimizes-efficiency-and-process/ https://6sigma.com/kanban-board-optimizes-efficiency-and-process/#respond Fri, 28 Feb 2025 06:16:12 +0000 https://opexlearning.com/resources/?p=27110 kanban board, lean, methodology

The Kanban board is a lean tool for managing flow in a process. From simple processes to the most complex, the board will visually represent a every step in a process process and show the status at any […]

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kanban board, lean, methodology

The Kanban board is a lean tool for managing flow in a process. From simple processes to the most complex, the board will visually represent a every step in a process process and show the status at any given time. During the late 1940’s, the line workers at Toyota displayed colored Kanbans to notify downstream workers that a demand existed for parts or assembly. As early as 2005, the Kanban board tool started being applied to knowledge work, where processes are typically more opaque than in the manufacturing sector.

When a process is mapped out on a Kanban board and Kanban cards properly represent the work, the process becomes visible and hidden aspects of the work becomes more clear. By mapping out the process, the entire team process is visible to every member and provides more clarity in their sense of purpose. The information displayed will answer the basic questions of who, what, when, where, why and how. There are three basic steps in establishing your Kanban board.

Map Your Workflow – Documenting the steps of a process. The starting point is exactly what it is in the real world. For every step, consider the tasks required to complete the step. Now it is time to build your Kanban board.

Visualize Work in Process (WIP) – Once your process is mapped on the Kanban board, start adding the tasks. Every task that should be done or worth doing, name them so everyone understands and put them in place.

Set Your WIP Limits – Early on, it will be a challenge to understand the ideal amount of work in a process. Start with your best guess. With your WIP limits in place, put them on the Kanban board.

It is important to remember, Kanban is a pull’ concept. This means when someone is ready to do work, they look on the board to see what needs to be done and will pull the task into the next column. The task is then their responsibility until it is complete and someone pulls it to the next step. The natural process of the Kanban board will start revealing bottlenecks in any process and quickly identify inefficiencies. Learn from mistakes and move your processes forward!

 

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[VIDEO] Lean Agile Sprints for Marketing https://6sigma.com/video-lean-agile-sprints-for-marketing/ https://6sigma.com/video-lean-agile-sprints-for-marketing/#respond Fri, 28 Feb 2025 06:16:10 +0000 https://opexlearning.com/resources/?p=26943

In taking a cue from manufacturing, marketing departments are embracing the principles of lean agile practices. Research shows that over the past five years, 77% of marketing departments have embraced lean agile principles, and 67% of those have shown increases in […]

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In taking a cue from manufacturing, marketing departments are embracing the principles of lean agile practices. Research shows that over the past five years, 77% of marketing departments have embraced lean agile principles, and 67% of those have shown increases in both revenue and profits. Needless to say, lean agile principles are making an impact in the marketing community.

Please take some time and watch this informative video on the topic!

https://youtu.be/j-r5W_Eq4G4

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Marketing Professionals Adopt Lean Agile Techniques https://6sigma.com/marketing-professionals-adopt-lean-agile-techniques/ https://6sigma.com/marketing-professionals-adopt-lean-agile-techniques/#respond Fri, 28 Feb 2025 06:16:10 +0000 https://opexlearning.com/resources/?p=26941 marketing, lean, agile sprints

Marketing professionals are starting to take their cues from the manufacturing industry and adopt lean agile principles to improve performance and value. A common tool in lean agile practices used in manufacturing are sprints. The two practices are […]

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marketing, lean, agile sprints

Marketing professionals are starting to take their cues from the manufacturing industry and adopt lean agile principles to improve performance and value. A common tool in lean agile practices used in manufacturing are sprints. The two practices are complementary, and achieve significant results when applied appropriately.

Recently, a marketing director with a Fortune 100 organization observed the lean agile process of sprints in their engineering team. They would use month long bursts (sprints) to create and test the potential value of projects. At the end of each sprint, the engineering team would examine what worked and what didn’t. If it was deemed a success, the process was adopted. If it didn’t, then the process was eliminated from consideration. The marketing director found inspiration in the process and success of the engineers, and imagined the same success in the marketing department. Research shows that 77% of marketing departments had adopted lean agile practices in the past five years. Of those respondents, 67% of those organizations increased revenue and profits. This clearly shows the potential of lean agile practice performance in the marketing profession.

Marketing Lean Agile Sprints Work

In this specific marketing department, the director adopted the lean agile process of their engineers and started on a new journey of excellence. The director prioritized a list of their most important projects and delayed lesser ideas until later months. They went to work and ran sprints on their top priorities. When they made their marketing process more customer centric, they also found they started sharing a common language with others in the organization. The overall team started working together and better understanding individual roles. The marketing department developed the process to where they would run a large project and two smaller ones each month. They were able to focus the efforts of marketing to better fit into what the rest of the organization really need form the team. They developed a year-long plan for their sprints, which significantly improved the overall effectiveness of the marketing team. The marketing department was better able to say no, not right now to requests and really focus on what made a difference for the entire organization. The entire team was able to become more comfortable with both failure and honesty. It was like new life came into the department. A mindset developed within marketing that they could experiment with campaigns to reduce workload and effort when putting a new product into the marketplace.

 

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Collaborative Leadership Is a Different Skillset https://6sigma.com/collaborative-leadership-is-a-different-skillset/ https://6sigma.com/collaborative-leadership-is-a-different-skillset/#respond Fri, 28 Feb 2025 06:16:07 +0000 https://opexlearning.com/resources/?p=26834 collaborative leadership, lean manufacturing, shmula

The concept of collaborative leadership seems foreign to some professionals new to a leadership role. Most newly anointed leaders anticipate an environment where they are streaming orders down the line and their staff are jumping into action. Things are getting done […]

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collaborative leadership, lean manufacturing, shmula

The concept of collaborative leadership seems foreign to some professionals new to a leadership role. Most newly anointed leaders anticipate an environment where they are streaming orders down the line and their staff are jumping into action. Things are getting done as long as they seem to be in control, barking orders and expecting complete subordination of their authority.  It is an idealistic world that truly only can be successful in the most limited environments or in times of life-or-death situations. The practice of collaborative leadership can be crucial in times of uncertainty or turbulence, but is also a driving element in the lean manufacturing environment. Simply put, it creates a collaborative environment where people can unite with purpose, with clear vision and a solid set of values.

Leaders practicing in an environment of collaborative leadership have a purpose and vision, with character and values that are unwavering.  These elements blend together and create passion, but that passion must begin with the leader. Others will not follow a leader that lacks passion, simply because they lead by example. This element of passion in leadership creates the spark that drives others to initiate actions independently and step up to the challenge.They are will to take on ambitious responsibilities and accept the risks associated without  fear.

The elements of purpose, character and values brings a leader forward in the work environment. One of the hardest lessons learned in that environment is that they are really never in control. It is understood that people comply with authority when the leader is present. The real key to success is what they do in the absence of authority. Collaborative leadership principles demand leaders that can lead without the safety net of a title, position or authority of a superior. This doesn’t mean that you cut deals or accept substandard performance. It simply means that your drive, passion and commitment inspire others to follow your lead. 

Finally, collaborative leadership focuses on developing people and other leaders at all levels. It instills the concept that everyone is a leader.  Everyone has voice that is respected and that they are expected to take the responsibility for their actions. This means that mistakes are no longer there to be documented and considered as punishable infractions. They become opportunities for learning and development. You must take your people outside of their comfort zones and encourage them to succeed.

There are many elements involved in collaborative leadership. They require a leader to give up their authoritative tendencies, get out of their office and join the work environment they are responsible for. It requires character, passion and the establishment of trust. It is truly the foundation of a successful team and the collaborative process. It is all about the people. 

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[VIDEO] RCA Uncovers the Hidden Truth https://6sigma.com/video-rca-uncovers-the-hidden-truth/ https://6sigma.com/video-rca-uncovers-the-hidden-truth/#respond Fri, 28 Feb 2025 06:16:05 +0000 https://opexlearning.com/resources/?p=26791 rca, root cause analysis

If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of […]

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If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.

Edward Hodnett (1871-1962 British Poet)

RCA is a valuable tool used to uncover the facts and get to the root of a problem. When you understand that a problem typically does not have a singular root, but like the root of a plant, it has multiple elements that make up a root system. Each shoot of the root system is a problem or cause of a problem. It requires a deep dive to explore the root system and accurately understand all elements of the issue or incident.

Check out this video on RCA!

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https://6sigma.com/video-rca-uncovers-the-hidden-truth/feed/ 0 The Best of Shmula https://6sigma.com/an-easter-gift-the-best-of-shmula/ https://6sigma.com/an-easter-gift-the-best-of-shmula/#respond Fri, 28 Feb 2025 06:14:24 +0000 https://opexlearning.com/resources/?p=25959 quality, lean, six sigma, shmula

We are proud provide you a recap of five of our most recent blogs for your enjoyment and reference. Please do not forget to dive into the archives from time to time and catch up on reading you may have missed!

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quality, lean, six sigma, shmula

We are proud provide you a recap of five of our most recent blogs for your enjoyment and reference. Please do not forget to dive into the archives from time to time and catch up on reading you may have missed!

Using Regression Analysis to Improve Cause and Effect Analysis

Understanding the Change Acceleration Process Model (CAP)

What Are the 5 Factors for a Successful FMEA?

What’s the Connection Between a Scatter Diagram and Correlation Analysis?

7 Steps to Better Benchmarking

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[VIDEO] RCA – The 5 Whys and the Fishbone Diagram https://6sigma.com/video-rca-the-5-whys-and-fishbone-diagram/ https://6sigma.com/video-rca-the-5-whys-and-fishbone-diagram/#respond Fri, 28 Feb 2025 06:14:13 +0000 https://opexlearning.com/resources/?p=25301 RCA, quality tools, quality improvement

A root cause analysis (RCA) is a means to get to the bottom of a problem or unexpected event. Root cause analyses are important to undertake when your project or product is not what was expected. Root cause analyses aim at […]

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RCA, quality tools, quality improvement

A root cause analysis (RCA) is a means to get to the bottom of a problem or unexpected event. Root cause analyses are important to undertake when your project or product is not what was expected. Root cause analyses aim at improving products or processes – quality – and they must be undertaken in systematic ways in order to be effective. There are several tools involved with RCA; this video takes a look at the 5 Whys and Fishbone Diagram.

Checkout this informative and educational video!

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Lean Leadership – Are You Winning the War on Culture? https://6sigma.com/lean-leadership-are-you-winning-the-war-on-culture/ https://6sigma.com/lean-leadership-are-you-winning-the-war-on-culture/#respond Fri, 28 Feb 2025 06:14:09 +0000 https://opexlearning.com/resources/?p=24996 lean leadership, change, management, lean

When there is a leadership change in an organization, there is always a broad idealistic plan on how things are going to change. Invariably, one of the first things a new leader will state as a goal to get things on […]

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lean leadership, change, management, lean

When there is a leadership change in an organization, there is always a broad idealistic plan on how things are going to change. Invariably, one of the first things a new leader will state as a goal to get things on track is to change the culture’ of the organization. Culture change is an ongoing battle, across all industries and institutions. Unfortunately, culture change is usually one of the first things that simply and quietly falls by the wayside after the initial period of change in lean leadership. There are many reasons why culture change doesn’t work in an organization, but the fact is that all goes back to leadership. Effective lean leadership is the key to success in any organization. When considering quality improvement initiatives and methodologies, changing the culture is crucial to the success of the process.

There can be no doubt that to change the culture, you must change the way the organization thinks. To make that radical leap, everyone in the organization must clearly understand the commitment, vision and focus on the new way. This is the most crucial hurdle a new leader faces. You can give inspiring speeches, send out inspiring emails and cheer the staff on, but if they don’t believe your commitment, then the existing culture will remain firmly intact. Here are a few points to consider when implementing a culture change in an organization.

  • Stop Playing With Toys – Across an organization applying lean methodologies, you will find the tools of the trade. Kaizen submission cards, A3 forms, visual management boards and 5S checklists will be scattered across the organization in various forms. Without the proper focus and application, they are seen as toys’ or time-wasters.’ People are just going through the motions using them. There are no results. Leaders must show commitment to their use and demonstrate to the staff that they work! They must see that they provide true value.
  • Doing It Cheap – To build a business, you must invest in the business. Training must never be compromised. Get your people training and make sure the training they are provided is the highest quality possible. Ensure that everyone, through proper training, is speaking the same language and focused on the same goals. Leaders must be willing to invest in the future of the organization to get results. There is a difference between cost effectiveness and just being cheap.
  • Speak Well – Communicating change and commitment requires character and integrity. It is all in how you say it and you better be ready to back it up. The term or else’ can never be spoken if you are going to build trust and empowerment. Staff must understand that you committed and that you will follow through. Clearly communicate that you will train them, empower them and let them succeed. Leaders are not there to be micro-managers. They are there to train, empower, and eliminate road blocks to success. It is about trust and mindset.

Changing an organization’s culture is tough. It requires lean leadership that is up to the task. They must have a focus and commitment that is unparalleled. There can be no excuses. The only way this can be done is to have a leader that is truly leading from the front. You cannot effect change from your desk, behind a laptop, issuing orders. You must be out among the people who really count. Everyday, you make a little change when you are out there, watching, listening and acting. This will quickly build trust and empowerment which leads to the change in culture you are seeking.

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[VIDEO] The Fine Art of Continuous Improvement https://6sigma.com/video-the-fine-art-of-continuous-improvement/ https://6sigma.com/video-the-fine-art-of-continuous-improvement/#respond Fri, 28 Feb 2025 06:14:08 +0000 https://opexlearning.com/resources/?p=24931 quality improvement, kaizen, innovation

The continual improvement process, also known as continuous improvement process, is the ongoing effort to improve products, services, or processes. These efforts can seek incremental improvement over time or breakthrough improvement all at once. Delivery of quality improvement processes are constantly evaluated and improved in […]

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quality improvement, kaizen, innovation

The continual improvement process, also known as continuous improvement process, is the ongoing effort to improve products, services, or processes. These efforts can seek incremental improvement over time or breakthrough improvement all at once. Delivery of quality improvement processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Improvement in quality business strategy, business results, customer, employee and supplier relationships can be subject to continual quality improvement. Put simply, it means getting better all the time.

Take a few minutes and enjoy this video on Kaizen and the art of continuous quality improvement.

 

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Quality Improvement – Will It Ever Be Good Enough? https://6sigma.com/quality-improvement-will-it-ever-be-good-enough/ https://6sigma.com/quality-improvement-will-it-ever-be-good-enough/#respond Fri, 28 Feb 2025 06:14:07 +0000 https://opexlearning.com/resources/?p=24929 quality improvement, kaizen, innovation

How many people involved in quality improvement initiatives have ever uttered this question? There have been many, without a doubt. You have been there before. Your team has just finished a project and briefed the leadership team on the results of your […]

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quality improvement, kaizen, innovation

How many people involved in quality improvement initiatives have ever uttered this question? There have been many, without a doubt. You have been there before. Your team has just finished a project and briefed the leadership team on the results of your efforts. Everyone on the team is excited and very proud of the results, clearly backed-up by solid statistical data. Quality is improved, cost savings is achieved and production has increased. It is clearly a proud day! Then after presenting the achievements, the first question asked by the CEO is how can we improve on these results for next year? Everyone on the team has the wind knocked out of them and they pause for a moment in a blank stare. After all the hard work and success, your being asked to do it again’ and achieve some significant results. The question then becomes ¦ Will it ever be good enough?

The short and long answer is NO. It will never be good enough and nor should it be. That is not to say that the success your team has achieved should not be celebrated, but the simple fact is, that is now in the past. It is time, again, to look forward and lean forward. Isn’t that what quality improvement is all about? Of course it is! Successful organizations achieve that success by forward thinking and never accepting the current standards are good enough. Strong leadership teams understand the fundamentals of quality improvement. They also know that they must continually strive for optimum performance while encouraging the energy of their quality improvement teams to find ways to reach their goals in a positive manner. It is a fine balance to maintain, but the best organizations always find the way.

Customers not only expect, but they demand better performance, better quality and more value for their money. In other words, the expectation can never stand still. Quality Improvement teams must move from success to success with fresh eyes, and renewed leadership. Any organization that accepts the standard to be the status quo will surely lose out across the board. Once a goal is met and we have celebrated and rewarded the accomplishment, we must quickly move on to setting the bar even higher. To do anything less would be quitting.

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Lean, Cleanliness and the War on Waste https://6sigma.com/lean-cleanliness-and-the-war-on-waste/ https://6sigma.com/lean-cleanliness-and-the-war-on-waste/#respond Fri, 28 Feb 2025 06:14:04 +0000 https://opexlearning.com/resources/?p=24631 lean, 5s tool. lean thinking, cleanliness, shmula

There is a war on waste, and lean principles are leading the attack. Lean is a proven methodology for the elimination of waste within a process. It is centered on making obvious what adds value by reducing everything else. […]

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lean, 5s tool. lean thinking, cleanliness, shmula

There is a war on waste, and lean principles are leading the attack. Lean is a proven methodology for the elimination of waste within a process. It is centered on making obvious what adds value by reducing everything else. The key principles that lead the battle are known as 5S. Sort, Set in order, Shine, Standardize and Sustain are the elements that are used consistently to eliminate waste. Waste is often invisible in our work environments. The traditional seven wastes are defects, inventory, processing, waiting, motion, transportation and overproduction. By applying the 5S methodology, waste can be identified and attacked, then subsequently eliminated.

Lean and Cleanliness

That is also the elemental cleaning function in an organization. When you look at the 5S principles, you will see that cleaning is firmly represented. When organizations implement lean, they go through several steps that have cleaning activities embedded. Often when 5S activities are conducted, they are focused on one area or subject matter, not the entire organization and not the overall cleaning function. One area or function might see improvement, but the overall organization might still need help.

Organizations that have embraced lean have not applied those principles to the cleaning process. Many still view cleaning as a housekeeping function, almost as a necessary evil. There is not enough focus applied, shortcuts are taken, and the overall organization suffers. The focus might be on getting by as cheaply as possible, unaware of the waste that is being created, which far outpaces any dollars saved on the front end. The same is true for a manufacturing plant, office or any other work environment, or even your home. The longer you wait to make needed repairs and improvements, the more expensive it will be in the long run. And, the longer you take to maintain something properly, the faster it will deteriorate.

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Quality Improvement: Honoring Dr. William Edwards Deming https://6sigma.com/quality-improvement-honoring-dr-william-edwards-deming/ https://6sigma.com/quality-improvement-honoring-dr-william-edwards-deming/#respond Fri, 28 Feb 2025 06:05:55 +0000 https://opexlearning.com/resources/?p=22841 quality improvement, william deming, lean six sigma, shmula blog

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.’

W. Edwards Deming

There are […]

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quality improvement, william deming, lean six sigma, shmula blog

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.’

W. Edwards Deming

There are few people who have had more impact on the science and practical application process management than Dr. William Edwards Deming. His impact on the automotive industry and quality improvement is legendary, and many other industries have tried with varying degrees of success to implement his principles as well.

The History of a Quality Improvement Pioneer

William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book, The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the Shewhart Cycle’ which had evolved into PDSA (Plan-Do-Study-Act). This was in response to the growing popularity of PDSA, which Deming viewed as tampering with the meaning of Shewhart’s original work.

Deming is best known for his work in Japan after WWII, particularly his work with the leaders of Japanese industry. That work began in August 1950 at the Hakone Convention Center in Tokyo when Deming delivered a speech on what he called Statistical Product Quality Administration.’ Many in Japan credit Deming as one of the inspirations for what has become known as the Japanese post-war economic miracle of 1950 to 1960, when Japan rose from the ashes of war on the road to becoming the second largest economy in the world through processes partially influenced by the ideas Deming taught.

The originality and innovation of Deming is that he took his philosophy, not from the world of management, but from the world of mathematics, and wedded it with a human relations approach. 

Learn more about Deming and his 14 points >>>

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