The A3 problem solving method, like many other concepts related to Lean manufacturing, originated at Toyota and saw active use at the organization for a long time. The name is relatively simple to use and very intuitive for leaders who already have at least some experience in the area of lean, and it’s seen many applications since its original inception.

Basic Idea

The standard way of implementing the A3 method is with a specific chart drawn up on a sheet of A3 paper, which is also where the method gets its name from. The chart is flexible in its design and can be adapted to various different industries and styles of work, but its elements remain pretty much the same across the board. The only difference is in the way they are combined with each other, as some organizations might choose to omit specific parts of the chart.

Each step of the process is categorized under several major groups, which are used to split the solution into discrete general parts. Generally, you can split the process into four steps:

• PLAN develop a basic plan for addressing the problem and identify each individual step required for adequate planning
• DO put the plan into action and implement all necessary changes in your organization
• CHECK verify the results of your solution and make sure that you’ve actually made a positive impact on the company
• ACT ensure that successful solutions are spread with the appropriate parties that can benefit from them in the future

Additional Details

While the four steps mentioned above outline the general process, a typical A3 chart would have more steps than that, typically around eight. For example, the planning stage can be separated into three or even more unique stages identifying the requirements for the current solution, identifying the points of the organization that will be affected by the implementation, figuring out the root cause, and so on.

How you’re going to split up those steps is up to you, but it’s important to think of the future and always do this separation in a way that allows you to reuse the chart in case of another problematic situation later on.

For example, not all companies need to put a lot of effort into the ACT stage of the solution, as sometimes the implementation will be done in the only department that’s affected by it, and nobody else needs to know the exact details of how the problem was solved. After all, sharing too much information can be just as counterproductive as sharing too little, and you should avoid burdening departments with irrelevant details that don’t matter in their current work.

Refining the Method in the Future

Once you’ve successfully implemented the A3 method in your organization a few times, you may start to notice some common points that affect how well it works in the specific context of your operations. With enough time, you’ll build up some experience and intuition in this area, and you’ll start to identify some patterns in the way A3 is being applied.

In the end, you’ll likely come up with a version of A3 that’s fine-tuned for your specific organization and even perhaps some departments, and as long as you keep that version tuned to any new developments in the company, you should see good results in the long run.

Don’t Forget the Alternatives

Another important detail that you shouldn’t forget is that A3 is just one of many problem-solving techniques, and it doesn’t necessarily have to be the ideal one for each type of problem that arises in your organization. A good leader will take a lot of time to familiarize themselves with the current trends in the field of problem-solving methodologies, and will always stay up to date on new developments.

Conclusion

The A3 method is a great tool once you grasp the idea of its usage, and while some situations definitely call for an alternative approach and A3 is not the ideal solution in those cases, solid knowledge of this particular methodology is still an incredibly useful asset to have in your toolkit. Even if you don’t end up using it a lot, simply familiarizing yourself with the fundamentals of its operation can open your eyes to some general high-level concepts in workplace organization and optimization.

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The A3 problem solving method originated at Toyota, but since then it’s spread all over the world and to many different industries. It’s flexible enough to be easily adapted to a variety of contexts, and it doesn’t take too long to get used to applying it to your own company. Healthcare in particular is a field that has benefited a lot from the adoption of the A3 method, and it’s not hard to find examples with a little research. How exactly does the method benefit this particular environment though, and why has it gained so much popularity among healthcare workers?

A Constant Need for Change

Healthcare is a hectic world and it’s one of the fields that is noticeably impacted by developments in technology. This means that a design that worked well yesterday might be practically obsolete tomorrow, and you have to always be on your toes when designing the layout of your facilities.

The A3 method allows you to get a concise, sensible overview of your current operations, and figure out exactly where potential bottlenecks could be. It’s not that easy to get this kind of overview when looking at raw data alone, and visualizing the problem with the help of the typical charts used in the A3 method can be extremely helpful.

Avoiding Mistakes

Doctors are regularly under a lot of pressure, and it’s frighteningly common for professionals in this field to make mistakes. It can sometimes take a long time until the root cause of a recurring error is discovered, and it’s also not rare to learn that the problem has been right under your nose the whole time.

For example, if certain mandatory reports don’t always pass through the appropriate channels for them, this might not get reflected in the general documentation, and it’s the type of problem that could easily slip through the cracks. When you do make a good top-down overview of the whole operation, you should start seeing the important patterns quickly enough, and any problems should become obvious.

On the other hand, the A3 problem solving method is also ideal for creating an environment where everyone has an appropriate level of accountability for their actions, as it helps you link every person in the organization to a trail that’s easy to follow.

Laying down the Foundation for Constant Improvement

As we mentioned above, medical facilities tend to be subject to rapid development and they regularly get access to new technology to use. This also means that the staff must be kept in the right mindset for constant improvement, and this is something that the A3 method can help with. If you keep running into issues with implementing a certain type of new technology, you can break down the problem into its fundamental components and figure out where the major bottlenecks are. Again, a top-down view of the whole operation of the hospital/clinic can go a long way in ensuring that no issues come up when something new has to be brought into the picture.

Ideal Physical Layout for Patient Convenience

Last but definitely not least, you can improve your operations a lot by making the place more physically convenient for patients. The A3 method is an obvious contender here, as it can give you a very convenient overview of how your current layout is affecting the rate at which patients can be treated. This in turn can have quite the impact on the general morale in the facility, and it can improve the relations between your physicians to a great extent. This might sound exaggerated, but in the end, addressing simple problems one by one can result in positive effects tacking up quite quickly.

Conclusion

There’s a good reason the A3 problem solving method has gained popularity outside of its original field of inception, and healthcare is just one example. We’re sure that we’re going to see many more in the coming years, especially when one also considers how much evolution lean-related methodologies have been seeing recently. If you’re interested in how A3 can help your own place out, definitely take a look at recent developments in the field and see if it would be appropriate for the issues you’re experiencing.

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