https://6sigma.com/service-design-customer-experience/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:10:00 +0000 hourly 1 https://6sigma.com/service-design-customer-experience/#comment-25418 Wed, 11 May 2011 17:49:00 +0000 https://opexlearning.com/resources/?p=5985#comment-25418 I have no idea if the trampoline company specifically designed the trampoline with an eye toward service, but even if they didn’t it shows the effect that the simpler design had on their customer. I am pretty confident that in the future purchase of a trampoline you would place high on the list of possible candidates the company that made it easier for you. I think simplicity and the customers time is not thought about often enough when in the design process.

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