https://6sigma.com/restaurant-wait-time-and-customer-satisfaction/ Six Sigma Certification and Training Fri, 28 Feb 2025 10:07:30 +0000 hourly 1 https://6sigma.com/restaurant-wait-time-and-customer-satisfaction/#comment-25580 Tue, 19 Jul 2011 15:30:31 +0000 https://opexlearning.com/resources/?p=8911#comment-25580 Interesting…. I no longer answer surveys based on the idea that if the company wants my opinion, they can pay me for it, my implementation of the “fee basing” so many businesses seem to be implementing, but I digress. We avoid surveys here based on the idea if we ask the Customer about it, we might have to act on their feedback. Your Olive Garden survey seemed to be more targeted toward directing your attention toward what Olive Garden would like you to remember than to gather information. After all, the restaurant knows satisfaction with wait times already – abandon rates, people who leave before being called. They also know if they got an order wrong – you’d complain in the store. If there are questions actually targeted toward gathering data, it’s the last ones, what you were doing before and after. Tells them where to target ads. This is why I don’t answer surveys for free – they generally aren’t what they seem.

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