https://6sigma.com/rackspace-hosting-customer-experience-secret-sauce-mark-roenigk/ Six Sigma Certification and Training Fri, 28 Feb 2025 11:17:12 +0000 hourly 1 https://6sigma.com/rackspace-hosting-customer-experience-secret-sauce-mark-roenigk/#comment-25811 Mon, 10 Jun 2013 13:00:38 +0000 https://opexlearning.com/resources/?p=11093#comment-25811 Rackspace is one of today’s customer service rock stars. When Mark Roenigk, COO of Rackspace, talks about their customer service strategies, I listen and so should you. They seem to do everything right. They have an amazing customer-focused culture and a measurement system (NPS) in place to track their success. I love the last line of the interview: Rackspace is committed to helping our customers change the world- and we will do anything to make sure of it.

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