Comments on: Payment Terminal Customer Satisfaction Survey https://6sigma.com/payment-terminals-customer-satisfaction-survey/ Six Sigma Certification and Training Fri, 28 Feb 2025 11:04:03 +0000 hourly 1 By: ira agatsein https://6sigma.com/payment-terminals-customer-satisfaction-survey/#comment-25789 Thu, 20 Sep 2012 20:29:13 +0000 https://opexlearning.com/resources/?p=10707#comment-25789 At Target the Pizza Chain. Had a Unreadable URL on the reciept for a survey Told the guy to put a suggestion in the box to Use QR codes to a survey page.

]]> By: Pete Abilla https://6sigma.com/payment-terminals-customer-satisfaction-survey/#comment-25788 Thu, 06 Sep 2012 17:11:07 +0000 https://opexlearning.com/resources/?p=10707#comment-25788 In reply to Jimbo.

Hi Jimbo,

I apologize for giving the impression of being critical – not my intention. My comment was more around the approach, but not directed at the company or its people at all. My comment was on approach and on methodology, strictly.

I think it’s a great thing what Kmart is doing. Could they be doing more in the areas of continuous listening and continuous improvement of the customer experience? I bet they’d say “yes” to that. That was my only point.

I appreciate you reading. Thank you.

Pete

]]> By: Jimbo https://6sigma.com/payment-terminals-customer-satisfaction-survey/#comment-25787 Thu, 06 Sep 2012 16:07:19 +0000 https://opexlearning.com/resources/?p=10707#comment-25787 You seem rather critical about Kmart’s approach. Obviously it would be better to know more, such as why the person rated what they did, but at least they are asking for some feedback, right? Seems to me that even a feeble attempt to get feedback is better than no attempt at all. Also, how can you be so certain that they are not using the feedback in some way? I would assume that if they went to the expense to develop this system, they are monitoring the results and using it to improve.

]]> By: Robert Drescher https://6sigma.com/payment-terminals-customer-satisfaction-survey/#comment-25786 Wed, 05 Sep 2012 17:57:24 +0000 https://opexlearning.com/resources/?p=10707#comment-25786 Hi Pete

It surprises me how many organizations are using some type of survey today, yet like you said few actually use the information they get from them.

You can tell just how much they care about a survey, when you let them contact you afterward, one out of a hundred actually contacts you when you give them a poor result or make a suggestion. I fill in these surveys just to see if there is a reaction and always make comments, to date only Home Depot and a movie theatre chain has any track record of actually responding hence the one out of a hundred, as there are a couple hundred surveys I have filled out.

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