Comments on: Jiffy Lube Waiting Room and the Role of the Bay Window https://6sigma.com/on-queueing-oil-change-customer-experience/ Six Sigma Certification and Training Fri, 28 Feb 2025 06:42:27 +0000 hourly 1 By: Bob Collier https://6sigma.com/on-queueing-oil-change-customer-experience/#comment-25150 Fri, 03 Apr 2009 15:32:08 +0000 https://opexlearning.com/resources/?p=1277#comment-25150 It is absolutely astounding that the window would be covered like that.

Perhaps the perfect car shop waiting room would have an unobstructed view of the shop from one end, and monitors displaying a camera view of each repair bay. How about with the license plate number of the car displayed on screen, and a countdown clock for the estimated time.

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