https://6sigma.com/on-leadership-and-horses/ Six Sigma Certification and Training Fri, 28 Feb 2025 06:01:35 +0000 hourly 1 https://6sigma.com/on-leadership-and-horses/#comment-24875 Tue, 18 Sep 2007 05:17:13 +0000 https://opexlearning.com/resources/426/on-leadership-and-horses#comment-24875 Pete,
I have to tell you about an experience I had today. A woman came to our medical records dept. and was clearly distraught. Her husband died in our ER only five days ago. She wanted his records so she could prove to the Vetrans Hospital he had really passed away and they would in turn deal with rabid “health-care providers”. I was called in because the staff were not able to explain our privacy policies (actually told her she had to pay to get his records), and the poor lady began screaming at them. I knew the second I saw her that any manufactured emotion would only worsen the situation. As I watched her sobbing I simply imagined if that were my Mom, broken and vulnerable in the wake of losing my Dad. Empathy was the key. She and I worked through the emotions and confusion and she walked away with her husbands records, at no charge of course.
I agree with you that your heart is sufficiently soft – I have witnessed your capacity to care. I consider you one of the highest quality individuals that I know. It may be difficult for you to empathize with people who need you to nurture and cultivate them in their career because you have been so independent. But I know you will learn it. Just think of that misguided youth you mentored walking through the slushy streets of Cleveland who was pushing on for the numbers and needed to be reminded of why we were doing what we did. I have not forgotten.

]]> https://6sigma.com/on-leadership-and-horses/#comment-24874 Tue, 18 Sep 2007 00:40:44 +0000 https://opexlearning.com/resources/426/on-leadership-and-horses#comment-24874 We love horses and Jeff says your a great guy. This post is enough to put you on our most highly thought of list over at Pony Tail Club.

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