Comments on: Marc Onetto: Lean and Six Sigma at Amazon.com https://6sigma.com/marc-onetto-lean-six-sigma-at-amazon/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:27:10 +0000 hourly 1 By: Martin https://6sigma.com/marc-onetto-lean-six-sigma-at-amazon/#comment-25466 Thu, 27 Jan 2011 14:30:29 +0000 https://opexlearning.com/resources/?p=8042#comment-25466 Just a few minutes into the video,
I was surprised that the Senior VP of WORLDWIDE operations really seems rather convinced that there are only 109 countries in the world….

I would like to argue that that is not quite in the ball-park. 192, in fact.

]]> By: Joseph T. Dager https://6sigma.com/marc-onetto-lean-six-sigma-at-amazon/#comment-25465 Fri, 21 Jan 2011 04:37:20 +0000 https://opexlearning.com/resources/?p=8042#comment-25465 Thanks for the post and the synopsis below Pete. Great Video. If more of us only thought this way! WOW

]]> By: Mark Graban https://6sigma.com/marc-onetto-lean-six-sigma-at-amazon/#comment-25464 Mon, 17 Jan 2011 15:07:01 +0000 https://opexlearning.com/resources/?p=8042#comment-25464 Great video, thanks for sharing. I loved, in particular, the customer-centricity of allowing customers to post negative reviews of products. The orientation that it’s not Amazon’s job to “sell stuff” but rather to meet the needs of customers and to do right by them is impressive.

For comparison, we were dishwasher shopping at Lowes. I had done some research, but the salesman was telling us about a brand I wasn’t familiar with. We ended up going with that model.

I came home and researched that model and the reviews on the Lowes WEBSITE were just terrible – it seemed like a maintenance and repair headache just waiting to happen. So the website had better information than the store. I’m going to go back and change my mind on that purchase. I called the store and learned that they work on commission. Argh. So clearly that salesman isn’t as well informed as the website OR he was willing to not talk about the reliability issues so he could get the sale on the higher-priced “premium” dishwasher.

Now he’s going to get ZERO commission because I’m going to use another salesman or another store altogether. His short-sighted thinking is going to cost him….

What’s with your blog and appliance nightmare stories, Pete? 🙂

]]>