Comments on: Lean Principles: Do They Work in The Service Industry? https://6sigma.com/lean-principles-do-they-work-in-the-service-industry/ Six Sigma Certification and Training Fri, 28 Feb 2025 06:04:37 +0000 hourly 1 By: James Williams https://6sigma.com/lean-principles-do-they-work-in-the-service-industry/#comment-25919 Fri, 20 Dec 2019 20:03:01 +0000 https://opexlearning.com/resources/?p=19844#comment-25919 100% concur with that!

We cannot hope to solve our most difficult problems with the same thinking that created them. Springs to mind. True discovery consists, not in searching for new lands, but in looking through new eyes. Reacting to a situation in a stereotyped or “usual” way is a paradigm. People react according to paradigms adopted. There is only one question really. What is the customer paying you to do? If you can ask your self that question. You can benefit from Lean principles and methodologies. Following the Lean principles ultimately helps us identify waste, and how to make processes flow efficiently. The more we learn to see, the more waste we can eliminate through the continuous application of lean.

Lean is not something we DID, but something we DO!

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