Comments on: Difference Between Manufacturing and Service

By: sophie Kansiime

sophie Kansiime — Mon, 04 Sep 2017 12:35:43 +0000

In reply to Jose Raventos. it's mentioned.. he said there is co-creation between the consumer and the producer

By: nikita

nikita — Sun, 02 Jul 2017 07:46:31 +0000

In reply to Paolo. thank you for that wonderful example. it helps a lot

By: Paolo

Paolo — Mon, 09 Jan 2012 06:17:43 +0000

I’d like to add that “Inventory” in service not only comes in form of people. Compared to manufacturing, the equivalent of raw materials in a service industry are in a form of “information”. This information goes through a process to be transformed into service which is equivalent to the final product in a manufacturing industry. For example, requests of healthcare customers for a room are filed in a request form – this is basically information. If these information (in form of Request form or sheets) is not processed immediately into service, it piles up – therefore waiting to be processed. This is the equivalent of inventory in a service industry.

In the example of a healthcare industry, the people are not the inventory – it is the pending request (information) filed in the Request Form that is not yet processed completely into service. It is comparable to a manufacturing business when people, for example, are waiting for the laptop computers that they have requested because the laptops have not yet been manufactured (or processed).

I would like to hear your comments on my insights.

Thank you,

Paolo

By: Pete Abilla

Pete Abilla — Tue, 21 Dec 2010 06:56:41 +0000

In reply to Jose Raventos. Hi Jose, Yes, I agree with you and I actually describe that in the table in the post.

By: Jose Raventos

Jose Raventos — Mon, 20 Dec 2010 15:35:56 +0000

Hi:
I think you miss one very important difference between manufaturing and services: in services the customer participates in the production process, at least to some extent.