https://6sigma.com/lean-consumption-solve-the-customers-problem-completely/ Six Sigma Certification and Training Fri, 28 Feb 2025 07:22:50 +0000 hourly 1 https://6sigma.com/lean-consumption-solve-the-customers-problem-completely/#comment-25346 Thu, 24 Jun 2010 17:03:51 +0000 https://opexlearning.com/resources/?p=2730#comment-25346 First of all, I would like to thank the author of this post.This is a very interesting topic. I was a call center agent before. And you were right. What matters most in a call center were the agent’s metrics,their handling time etc. Although we may have been trained to be empathic,friendly and should probe questions to arrive at the main root of the problem, we still have not resolve customer’s problems.Great customer service should first consider this before the metrics.

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