Comments on: Lean Service: Customer Value and Don’t Waste the Customer’s Time https://6sigma.com/lean-consumption-dont-waste-the-customers-time/ Six Sigma Certification and Training Fri, 28 Feb 2025 07:32:08 +0000 hourly 1 By: Ammar A. M. https://6sigma.com/lean-consumption-dont-waste-the-customers-time/#comment-25348 Fri, 02 Jul 2010 12:31:43 +0000 https://opexlearning.com/resources/?p=2760#comment-25348 Dear Pete,

I’ve been following your blog for quite some time and have enjoyed the crisp and informative articles you post every so often.

But the article you have presented here is something I do not completely agree with.

I think it’s a very theoretical situation where we are only cutting down or aggregating the waiting time.

In reality, however, it is more time consuming since the article does not consider adequately the processing time or the ability of Jiffy Lube to be able to handle work that is the responsibility of the state.

I may be wrong. It’s just an observation.
But I’d like to understand how we can better solve the problem.

]]>