Comments on: Leader Standard Work Definition, Example, Template, and Advice

By: Cornelius

Cornelius — Tue, 31 Jul 2018 18:21:02 +0000

In reply to Rod Phillips. Excellent Reply. You summed that up nicely. I think the problem people have with Lean in the office may be the applicability of a Gemba walk in an office. You may not need to sit down and watch an analyst perfrom a SQL query, but you could still develop a value stream map and observe how that query is used to support a report that ultimately travels from department A to department B, checking for quality standards and ensuring output meets customer requirements.

By: Rod Phillips

Rod Phillips — Tue, 22 Dec 2015 14:07:50 +0000

Guys – You have just highlighted the biggest problem people have with lean and six sigma: They think it only applies to manufacturing or factory settings. The truth is the same principles apply across all settings, you just need to change the words. Team Lead once a day items still happen in office settings: instead of production startup you have “begin payroll input” or “accounts receivable input”. You still post tracking sheets, not of the same items and maybe not physically, but it still happens. You still have standard work, the proper way to fill out forms or reports, and you still have to ensure your employees follow it. You still need visual management, whether it be posted on a wall or monitor, and this is where dashboards are universal in appeal for showing task status or completion. You can and should still have daily startup/standup meetings as well as expected vice actual progress tracking. An office is nothing more than a factory that produces paperwork/reports/memos instead of widgets.

By: Pete Abilla

Pete Abilla — Thu, 18 Aug 2011 04:12:11 +0000

In reply to Dan Markovitz.

Hey Dan – I’d love to read a post on leader standard work in an office setting too – I look forward to you writing that one.

By: Dan Markovitz

Dan Markovitz — Thu, 18 Aug 2011 02:15:26 +0000

Pete,

I’d like to read a post on leader standard work in an office, not a factory.