If he understood he would understand the criticism of Lean and the toolkit(s) being shoveled into organizations. Service gets worse and more expensive. So, I remain unimpressed with the application of Lean in service . . . no matter how well intended. Someone needs to speak out.

I’m not opposed to combining Lean and Six Sigma in the same organization. I just don’t think it becomes “Lean Sigma” as in a single methodology.

And, finally, I was (am) a big fan of John Seddon’s book “Freedom from Command and Control.” What I criticized was his tone – attacking “toolheads” and ripping Womack and Jones in an unwarranted way.

I’m not opposed to Six Sigma. I’m all in favor of statistical methods… but I’m opposed to some of the common silliness, like the number of belts being trained being the prime objective and sketchy online only programs that seem like just buying a belt.