https://6sigma.com/focus-on-the-inputs/ Six Sigma Certification and Training Fri, 28 Feb 2025 07:52:31 +0000 hourly 1 https://6sigma.com/focus-on-the-inputs/#comment-25391 Wed, 18 Aug 2010 07:35:30 +0000 https://opexlearning.com/resources/?p=3758#comment-25391 A good customer rewards program is also a function of leadership. At Zappos, customer service was consciously made the focus of the entire company, the foundation on which the Zappos brand was built. This took the form of the 10 core values which trickled down to hiring, training, team building and service design. This is analysed this on my blog…

]]> https://6sigma.com/focus-on-the-inputs/#comment-25390 Tue, 17 Aug 2010 15:41:06 +0000 https://opexlearning.com/resources/?p=3758#comment-25390 It is refreshing to see such a successful company remind us that we need to focus on the customer first. Too often businesses that start out customer-centric succumb to the big company mindset of purely financial driven goals. A balanced approach to business and projects always includes the customer.

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