Comments on: First Bag on the Belt and the Service Level Agreement https://6sigma.com/first-bag-on-the-belt/ Six Sigma Certification and Training Fri, 28 Feb 2025 10:37:51 +0000 hourly 1 By: James Lawther https://6sigma.com/first-bag-on-the-belt/#comment-25666 Sun, 11 Dec 2011 10:07:54 +0000 https://opexlearning.com/resources/?p=9562#comment-25666 Peter,

I have the joy of using the UK rail network regularly.

I can’t help but share your cynicism. you would think that the whole point of running a railway is to pick up passengers.

Clearly hitting targets is far more important.

Glad it isn’t just me.

James

]]> By: Peter https://6sigma.com/first-bag-on-the-belt/#comment-25665 Fri, 09 Dec 2011 10:36:59 +0000 https://opexlearning.com/resources/?p=9562#comment-25665 Another recent example of targets being met but with an unsatisfactory level of service would be in London’s commuter rail – always an evocative topic.
http://londonist.com/2011/12/southeastern-missing-stations-to-keep-trains-on-time.php

I’m a cynic and happen to think that these lapses in service are calculated to avoid missing punctuality targets. Having too narrow a performance target inevitably leads to loopholes being exploited.
Too bad the customer is the one to suffer.

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