Comments on: Don’t Waste the Customer’s Time

By: David McGiverin

David McGiverin — Tue, 23 Oct 2007 22:26:46 +0000

A clinic already has your paper work filled out because the parking garage had you enter name to enter parking garage. Your assigned a parking spot, you then go in the clinic. While picking up a pager you are standing on a scale that logs your weight. You then proceed into the shopping center until your pager goes off to see your doctor. The que is the shopping center. This allows for more time with doctor creating better diagnosis.

Best,

David

By: Brian Keller

Brian Keller — Wed, 09 Aug 2006 21:10:16 +0000

Wait a minute – the second diagram eliminates the whole searching for a repairer step. How’d that happen? Did I miss something? Good post, though. 🙂 I used to love these sorts of problems when I was in college – my major, Decision Information Sciences, deals with these sorts of issues and is a fascinating area I would recommend for others who may also be interested in this.

By: psabilla

psabilla — Tue, 27 Jun 2006 00:44:52 +0000

@Mark,

Thanks for the comment. I haven’t read that book; I’ve spoken with Jim on a few occasions and have also spent some time at Toyota Hebron — Toyota’s supply distribution hub and learned TPS first-hand for warehousing and fulfillment. TPS for consumption is a fascinating topic and Jim pointed this article to me and that’s the source of this blog post. I mention this point above also.

Thanks for reading.

Pete

By: Mark Graban

Mark Graban — Mon, 26 Jun 2006 21:10:40 +0000

I think it is worth pointing out that this material is based off of the book “Lean Solutions” by Womack and Jones.

By: - K -

- K - — Mon, 26 Jun 2006 15:37:21 +0000

ha! im so glad to know that there’s still some people who understands the value of ” customers “. i had a fight with the salon owner earlier this evening. He has a newly opened salon and God! the fact that its newly opened… he doesnt know how to treat his customers that well….