https://6sigma.com/defining-kpis-for-the-right-business-intelligence-approach/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:18:39 +0000 hourly 1 https://6sigma.com/defining-kpis-for-the-right-business-intelligence-approach/#comment-26022 Wed, 16 Nov 2022 21:24:22 +0000 https://opexlearning.com/resources/?p=33440#comment-26022 My biggest takeaway from this article is how when creating your companies KPIs, you must be aware of the different mindsets that exist in your company. Employees can be focusing on profits, customer service, quality, or simply just clocking in to get their work done (in my opinion, this can be one of the hardest mindsets to switch!). KPIs need to be accurate to the process they intend to highlight. All levels of the company should be involved in the development of KPIs for the best results. There is a lot of truth in the statement “if you can’t measure, you can’t manage.” Managers should actively by trying to determine the best KPIs for their departments and not forget that vital information comes from the Genba (actual place) alone.

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