https://6sigma.com/dear-mass-market-promoter-detractor-nps-qwest/ Six Sigma Certification and Training Fri, 28 Feb 2025 07:40:32 +0000 hourly 1 https://6sigma.com/dear-mass-market-promoter-detractor-nps-qwest/#comment-25370 Mon, 26 Jul 2010 17:06:59 +0000 https://opexlearning.com/resources/?p=3052#comment-25370 I have a grocery member card from a Kroger company here in the Seattle area. Once you put your phone number in, the screen says “Welcome Valued Customer”. I know they have my first name, why don’t they use it on the screen. “Valued customer” sounds so impersonal.

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