Comments on: What Makes Customers Feel Valued? Consistency. https://6sigma.com/customers-feel-the-difference-not-the-average/ Six Sigma Certification and Training Fri, 28 Feb 2025 05:56:01 +0000 hourly 1 By: Joe Rawlinson https://6sigma.com/customers-feel-the-difference-not-the-average/#comment-24945 Thu, 24 Apr 2008 17:21:25 +0000 https://opexlearning.com/resources/?p=482#comment-24945 Thanks for the link!

Your article rings true: customers are individuals and their experiences are personal. Although the aggregate of your company’s performance may be an acceptable average, there are still customers down in the trenches who aren’t completely satisfied.

]]> By: James Taylor https://6sigma.com/customers-feel-the-difference-not-the-average/#comment-24944 Thu, 24 Apr 2008 15:13:20 +0000 https://opexlearning.com/resources/?p=482#comment-24944 Nice article – very thoughtful. I posted some thoughts on how to address some of the issues you raise – like first contact call resolution – in a series I wrote on 21st Century Customer Experience.
Enjoy
JT

Author of Smart (Enough) Systems

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