https://6sigma.com/customer-service-overdoing/ Six Sigma Certification and Training Fri, 28 Feb 2025 09:52:41 +0000 hourly 1 https://6sigma.com/customer-service-overdoing/#comment-25540 Sun, 17 Jun 2012 18:11:46 +0000 https://opexlearning.com/resources/?p=8506#comment-25540 I have exactly the opposite problem with Toyota. Maybe its the UK customer service that is bad but they are rude, unhelpful, dishonest and really just want to stick one on the customer.
I have been completely shocked and very upset by their really unpleasant attitude.
They refuse to help, they refuse to accept they have any responsibility and they try to imply you are some sort of criminal for even asking for their assistance
I will never ever buy another Toyota.

]]> https://6sigma.com/customer-service-overdoing/#comment-25539 Thu, 05 May 2011 18:41:32 +0000 https://opexlearning.com/resources/?p=8506#comment-25539 I have to agree with Stanley: Too much customer service can be bad. I love my insurance company (how many people can say that?) but really hate their focus on the wrong aspects of customer service. Starting with the damned computer. Their routing computer fails the Turing test every time and come on, I’m web-savvy. If I couldn’t do it online, what are the chances I could do it using the computer routing system? All they’re doing with that is delaying me and frustrating me, often to the point of expletives. And then, once I get a human, Jesus, who wrote their scripts? Ending every sentence with “I can help you with that….” only makes me doubt their ability to do so and makes me wonder how much experience they’ve already had helping people with that. Then there’s offering to look at some other aspect of my insurance or financial life to see if they can “help” me with it – in today’s world meaning “what can I sell you today”. The company generally takes care of my problems and provides excellent service when I need it, it’s just there’s too damned much customer service required to get there!

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