Comments on: Customer Service Andon Cord: Jeff Bezos and Customer Experience https://6sigma.com/customer-service-andon-cord-jeff-bezos-and-customer-experience/ Six Sigma Certification and Training Fri, 28 Feb 2025 11:07:29 +0000 hourly 1 By: Pete Abilla https://6sigma.com/customer-service-andon-cord-jeff-bezos-and-customer-experience/#comment-25801 Thu, 16 May 2013 16:01:39 +0000 https://opexlearning.com/resources/?p=10901#comment-25801 In reply to James.

Hi James,

Thanks for taking the time to comment and read.

Amazon is not perfect. They are definitely customer obsessed. Unfortunately, sometimes it is at the cost of Respect for People – meaning, employees often are the casualty. I speak from experience as a former employee; I’m not criticizing the company wholesale – but from my experience only.

]]> By: James https://6sigma.com/customer-service-andon-cord-jeff-bezos-and-customer-experience/#comment-25800 Thu, 02 May 2013 23:47:17 +0000 https://opexlearning.com/resources/?p=10901#comment-25800 You really want to hold amazon up as a great example of lean?

http://www.ft.com/cms/s/2/ed6a985c-70bd-11e2-85d0-00144feab49a.html#slide0

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