https://6sigma.com/customer-service-and-the-iphone/ Six Sigma Certification and Training Fri, 28 Feb 2025 06:42:03 +0000 hourly 1 https://6sigma.com/customer-service-and-the-iphone/#comment-25139 Tue, 24 Mar 2009 17:10:23 +0000 https://opexlearning.com/resources/?p=1225#comment-25139 I’ve often told people that I could be a wealthy man if I could show the direct affects of customer service on revenue. We all know that people don’t like to buy where there is no service, but how much. We also know that the bulk of the direct contact with the custsomer happens at customer service. This is where you have the opportunity to teach/train your customer to properly use your product or where to find the benefit in your product, which equals sales. It is also where you have the opportunity to hear feedback on how to improve your product, which equals sales.
Summary – Good Customer Service = Sales, Bad Customer Service is a cost center, draining resources.

]]> https://6sigma.com/customer-service-and-the-iphone/#comment-25138 Mon, 16 Mar 2009 20:10:48 +0000 https://opexlearning.com/resources/?p=1225#comment-25138 Great writeup Pete! I agree completely. Too many companies overlook the value that customer support organizations can provide and choose to see it only as a cost center. Companies like Apple will continue to ‘get it right’ when it comes to their products as long as they continue to put so much focus on what the customer is saying.

]]> https://6sigma.com/customer-service-and-the-iphone/#comment-25137 Sat, 14 Mar 2009 08:55:20 +0000 https://opexlearning.com/resources/?p=1225#comment-25137 This is indeed nice. This will put iPhone in demand for a long time because a good product should always be backed up by a good customer service.

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