https://6sigma.com/customer-satisfaction-letter-from-jeff-bezos/ Six Sigma Certification and Training Fri, 28 Feb 2025 11:05:04 +0000 hourly 1 https://6sigma.com/customer-satisfaction-letter-from-jeff-bezos/#comment-25790 Wed, 12 Sep 2012 18:42:14 +0000 https://opexlearning.com/resources/?p=10720#comment-25790 I agree that it would be great if customers never had to call Amazon…but sometimes customer error requires it. We recently ordered some books for our grandchildren, but made a typo on the delivery address; we entered “80” instead of “800.” It was our fault for not double-checking. Of course, the books were delivered to the wrong address. Since it was our error, we expected to be charged for the additional shipping. Instead, Amazon made the correction, and then shipped our order with overnight shipping – at no cost to us! Amazing! We’re very impressed with Amazon.

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