https://6sigma.com/customer-loyalty-and-customer-satisfaction/ Six Sigma Certification and Training Fri, 28 Feb 2025 05:55:56 +0000 hourly 1 https://6sigma.com/customer-loyalty-and-customer-satisfaction/#comment-25047 Tue, 10 Mar 2009 00:17:51 +0000 https://opexlearning.com/resources/?p=792#comment-25047 I HAVE PURCHASED A IPHONE ABOUT A YEAR AGO AND ONE DAY THE PHONE WENT TO A WHITE SCREEN AND THEN WOULD NOT TURN ON AT ALL I CALLED TECH SUPPORT AND THEN THEY MADE ME AN APPOINMENT FOR APPLE IN DALLAS. I WENT THERE AND WAS WAITING FOR AN HOUR UNTIL THE CALLED MY NAME AND THEN TOLD ME 2 MIN. LATER THAT I HAVE HAD WATER ON MY PHONE AND THEY COULD NOT WARRATY MY PHONE OUT. IT MAKES ME SAD TO SAY THAT A COMPANY LIKE APPLE THAT WILL NOT STAND BEHIND THERE PRODUCT AND WILL NOT WARRATY THE PHONE. I WILL NEVER BUY ANOTHER I PHONE AGAIN AND WILL TELL EVERYONE I KNOW NOT TO BUY ONE. I WOULD LIKE SOMEONE TO CONTACT ME.

]]> https://6sigma.com/customer-loyalty-and-customer-satisfaction/#comment-25046 Wed, 24 Dec 2008 17:40:23 +0000 https://opexlearning.com/resources/?p=792#comment-25046 What a great example of what companies can do for next to nothing to build customer relationships. Though CDBaby may have spent a bit more, one can picture the boilerplate text as coming from a HS intern.

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